QSR leader!
Join a business on the move, this brand is in the midst of an exciting transformation, modernising the brand to appeal to both customers and talented professionals like you. With a heritage deeply rooted in people's childhood memories, these guys are committed to evolving into a more dynamic and forward-thinking organisation.
As an Operations Improvement Coach, you'll be at the heart of this transformation. Your focus will be on supporting and empowering franchise partners to achieve operational excellence. You'll work closely with franchisees and their teams, helping them identify operational challenges and develop effective solutions. By building strong, trust-based relationships, you will guide franchisees in applying best practices, improving customer experience, and meeting critical business objectives.
Key Responsibilities
- Work with franchise partners to support operational strategy and execution.
- Help franchisees improve operational standards and build capability within their teams.
- Provide hands-on coaching and guidance to franchisees, ensuring they meet key operational and performance metrics.
- Support the roll-out of new initiatives and assist with training and action planning on-site.
- Conduct quarterly business reviews to track franchisee progress and align on strategic objectives.
- Foster relationships across the business, connecting franchisees with cross-functional teams to address broader operational challenges.
What We're Looking For
- Experience in field operations within the QSR/retail industry.
- Strong commercial awareness and franchise business experience.
- Ability to build and maintain relationships, with a focus on coaching and mentoring.
- Analytical skills to assess data and develop actionable improvement plans.
- Excellent communication skills, capable of presenting ideas effectively to different audiences.
- Strong attention to detail, process management, and the ability to drive results.
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