POSITION SUMMARY
Are you an enthusiastic, dynamic, and passionate individual ready to lead a team in the hospitality industry? The Glasgow Marriott Hotel is looking for a Conference & Banqueting Operations Supervisor to join our Conference & Banquet team. This role is perfect for someone who thrives on responsibility and driving guest satisfaction through excellent service.
About Us: The Glasgow Marriott Hotel is undergoing an exciting refurbishment in 2024, bringing modern comfort and style to the city center. Located near premier attractions like OVO Hydro, Hampden Park, and the University of Glasgow, our hotel offers a vibrant and welcoming environment for both guests and staff.
Why Marriott? At Marriott, you will join a global community and the #1 leader in Hospitality. Be inspired by what's possible, discover your future, and become the best version of yourself. At Marriott Be you.
The impact you'll make.
You will assist management in ensuring staff is working together as a team to ensure optimum service and that guest needs are met. Follow all company and safety and security policies and procedures and ensure uniform and personal appearance standards are adhered to. Welcome and acknowledge all guests, anticipate, and address guests' service needs. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
What you'll do.
- Oversee the smooth running of the C&B department (before, during and after service periods) and allocate daily jobs as required.
- Coach, guide and train all new and current members of staff to enable them to successfully contribute to the team objectives.
- To ensure that you and the team have a full product knowledge of all menu items, wine and drinks lists and their service.
- To ensure function areas are set as per client's specifications as per Banquet Event Order.
- Communicate with guests, other employees, or departments to ensure guest needs are met.
- To always maintain a high standard of service within C&B Areas.
- Be responsible for security and safe handling of all equipment used within the department.
- Be responsible for department daily financial reporting.
- Maintain safety by adhering to safety policies and be responsible to report accidents immediately. Support all safety programs. Ensure that proper safety instructions are given before operating any equipment. And work in a safe manner always.
- Deal with any issues that may arise to minimise guest complaints.
This role also requires the ability to move and lift objects weighing up to 50 lbs. In addition, you'll need to be able to reach overhead and below your knees, including bending, twisting, pulling and stooping, and move over uneven or sloping surfaces.
Who we are looking for.
We are looking for an enthusiastic, motivated individual who we anticipate will have worked in a similar role within the hospitality or travel and tourism industry. The ideal candidate will be a team player who is a fast learner, adaptable and has exceptional attention to detail, interpersonal and communication skills. You will need to be extremely efficient and professionally skilled in:
- Effective communication (verbal, listening, writing) and negotiation skills.
- Cocktail, Spirits and Wine Knowledge
- Proactive and reliable
- Responsible and highly motivated
- Responsible Service of Alcohol or Personal License Holder Certificated preferred.
Perks you deserve.
- Discounted hotel stays and food and beverage offerings at Marriott hotels worldwide.
- Free use of the Glasgow Marriott Leisure Club facilities
- with access to discounts, rewards, and perks to top brands
- Free meal on shift
- Staff car parking whilst on shift
- Learning + Development Opportunities
- Employee Assistance Programme
- Dedicated benefits website
A little more about us
The Marriott International brand has more than 500 global locations; we advance in the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Apply now to start your journey with Marriott!
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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