Helpdesk Operative - Harrogate
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Free on-site gym
- Subsidised meals
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Receiving helpdesk requests either by phone, email or in person
- Inputting & prioritisation of helpdesk requests from users utilising our CAFM system
- Distribution of helpdesk requests to engineers
- Updating of all helpdesk requests utilising our CAFM system
- Closing down of helpdesk requests utilising our CAFM system
- Preparation and issuing of Planned Maintenance tasks utilising our CAFM system
- Closing down of Planned Maintenance tasks utilising our CAFM system
- Assist in the maintenance of records & filing system
- Assign work, monitor and follow up Subcontractor Works
- Supporting in the purchase ordering process for materials and Subcontractors
- Act as first point of contact for internal and external parties
- Provide cover for colleagues during sickness, annual leave etc.
- Familiarisation of the contractual operation of the site
- Carry out monitoring of CAFM (MRI Evolution) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's
- To be polite, professional and friendly at all times with customers, clients and colleagues
- To ensure the highest level of customer care is adhered to at all times
- To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
- To actively gain customer feedback, passing information gained onto your line manager
- Knowledge of CAFM Systems / Helpdesk functions / Hard FM Services
- Experience of working in environments involving high levels of customer care
- Experience of working in an environment where there are peaks and troughs in demand during service times
- Keen eye for detail
- Warm and friendly personality
- IT literate
- Experience in telecommunications environment
- Excellent oral and written communications skills
- Experience in a similar role
- Self motivated and ability to adapt to a changing environment
