Role: Engineering Technical Support and installation / customer support engineer
Tech: Electronics or Mechanical
Location: Tadworth
Home working: 1-2 days per week
Level: junior or experienced
** This role is exclusive to PSC, you MUST apply via this advert **
As part of the Water Utility Digital Customer Success team, you will work on solutions, both hardware and software. Providing reactive, proactive and in life support both offices based and in the field to the customer and internal stakeholders.
You will work with the lead support engineer so training and support will be offered, you just need a “doer” attitude.
You will assist and investigate with technical issues and reviewing data quality to ensure a smooth operational workflow and quality of installation/maintenance/remediation and data.
Ratio of new installations, expansions, renewals, and reduction of repeat visits for similar issues.
Effective and efficient continuous operation of the digital solutions.
You will play a vital role supporting the team to ensure our customers satisfaction and maintaining our reputation as a leading provider of technical support services.
The ideal candidate should have a technical background, excellent communication skills and able to handle multiple tasks simultaneously.
Key Role:
• Build and maintain a detailed understanding of 1) the digital hardware & software solutions and what it takes to install, operate & maintain it; 2) the applications that solutions are deployed into.
• Technical Scada and Analytic checks where applicable
• Support with conducting research and analysis into suitable alternatives to better improve site data availability improvement and provide recommendations.
• Troubleshoot technical issues and provide effective solutions to ensure project success, working in close collaboration with the team both in the office and in the field.
• Support training and workshops and audits to enhance the technical skills of crews and correct procedures are being followed safely and to a high specification.
• Ensure that unresolvable field issues are escalated to your line manager.
• Contribute to the process continuous design and improvement by proposing and creating documentation, tools, scripts etc needed to enhance the execution of the activities mentioned.
• Assist in the creation and maintenance of knowledge base articles and user guides.
Key skills:
• General education including A Level pass or equivalent.
• Preferably a technical qualification in technical or engineering field, electronic/mechanical Engineering/computer science or related course
• Knowledge of electronic, remote-control systems (i.e. SCADA, etc.)
• Business knowledge of telemetry, real time monitoring or utilities (preferable not essential). Technical experience in a related industry (e.g. technology) is desirable
• Ability to travel and work on site as required for training, auditing, and support (UK driving licence essential).
• Fluent in English (verbal and written); multiple languages knowledge is a plus
How to apply?
Please email a CV to danielle.chapman@experis.co.uk
