Job Objective
Your role as Business Development Lead is to drive the growth of our eSIM services by identifying and capitalizing on new business opportunities. You will strategically develop and nurture long-term relationships with clients, by developing plans & resolving any issues that arise to ensure customers are satisfied with our eSIM services.
Main Tasks
- Lead and manage the sales team, delegate tasks, and oversee their performance.
- Build and maintain relationships with clients by acting as their primary point of contact and provide exceptional customer service.
- Generate new leads and identify potential clients by conducting market research, attending industry events, and collaborating with marketing teams to develop effective lead generation strategies.
- Define and create an exceptional client experience by delivering the ultimate service provided in coordination with the Sales & Support team.
- Gather ongoing feedback from clients and internal teams to continuously improve the client experience and increase client engagement.
- Create and deliver presentations to clients to educate them on new products and services offered by the company.
- Identify and resolve client issues and concerns, and report issues to management when necessary.
- Maintain accurate records of client interactions and transactions in the company’s CRM system.
- Contribute to strategic deal-making effort to improve Monty Mobile’s global and regional partnerships offering to increase user acquisition and revenue.
- Collaborate with sales teams to identify new business opportunities and to ensure that clients receive the appropriate products and services to meet their needs.
Qualifications
- Bachelor’s degree in business administration, Marketing or any related field.
- 8+ years of experience as a Business Development Executive, Sales Executive, or any relevant role.
- Background in customer service in Saas application is a plus.
- Experience delivering client-focused solutions to customer needs.
- Strategic thinker capable of assessing and resolving problems fast.
- High knowledge in CRM implementation.
- Strong Leadership and Mentoring skills.
- Good understanding of numbers and arithmetic.
- Strong background in customer service, technical industry knowledge is a plus.
- Excellent communication and negotiation skills.
- Problem-solving aptitude.
- Ability to work well with a team.
- Exceptional interpersonal skills, written and verbal communication.
- Enthusiastic team player with a strong drive to create positive and dynamic work environment.
