Connections Input Services Lead
Location: North East or Castleford
Directorate: Energy Systems
Job Ref No: R6846
Do you want to help power your career and be part of an evolving energy industry?
An exciting opportunity has arisen for an enthusiastic Competitive Connections Manager to join our team.
The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering the homes of 8 million customers across 3.9 million and businesses in the North East, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs now and in the future.
We are a diverse team, creating a smarter, more flexible electricity distribution network that will enable our region to decarbonise and meet the needs of our customers now, and in the future.
This is an exciting opportunity to work at the leading edge of thinking in the electricity industry, at a time when it is on the path to net zero. The Competitive Connections Manager is responsible for overseeing the end-to-end processes that Independent Connection Providers and Independent Distributors need to deliver connections within the Northern Powergrid area. This role focuses on building key stakeholder relationships and creating a streamlined, efficient environment that supports safe and regulatory compliant environment in competition in connections.
Along with a competitive salary of between £70,784 - £82,512 we also offer great benefits such as;
- Enrolment into our pension scheme
- 25 days holiday increasing to 28 with 5 years' service
- Personal transport provision
- Technical incentive scheme
- Agile working
We are excited to hear from candidates with a passion for our company and the energy industry and a desire to succeed. Apply now and we’ll be in touch.
Key Responsibilities
The successful candidate will be accountable for:
- Manage, develop and improve the end-to-end processes required to provide a first-class service for Independent Connections Providers and Independent Distributors.
- Streamlining the Competition in Connections process, minimising the input services we provide wherever possible.
- Ensuring the effective delivery of commercially and regulatory compliant quotations on time.
- Establish, build and maintain exceptional customer relationships with the key stakeholders.
- Act as Northern Powergrid go to person on all matters relating to Competition in Connections and Distribution.
- Ensuring that Northern Powergrid delivers against its Competition in Connections obligations (SLC52)
- Maintain oversight of the industry accreditation schemes such as National Electricity Registration Scheme (NERS)
Key Competencies
- First class communication.
- Improve processes leading to improved customer service.
- Establish, build and maintain exceptional customer relationships.
- Identify and escalate material risk and bring forward solutions
- Provide oversight and ensure timely resolution of issues and escalated complaints.
- Able to deliver high quality documentation
Qualifications and Attributes
Essential Qualifications and Experience
- Degree or Higher National qualified in Electrical Engineering or equivalent
- Full UK driving license
- First class communication skills
- Excellent customer management skills
- Experience of relationship building at senior level
- Experience of the UK power network including connections providers and/or contractors
Desirable Qualifications and Experience
- Experience of working in a regulated environment
Visit northernpowergrid.com/careers to find out more about this and other career opportunities.
Closing date for applications: 25 November 2024
Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.
