The company:
Williams’ core competencies are the design and development of racing cars to compete in the Formula One World Championship. As one of the worlds leading Formula One teams, the company has secured 16 FIA Formula One World Championship titles since its foundation in 1977 and is now moving into an exciting era under new ownership defined by relentless innovation and living sustainable performance in every dimension.
The Position:
PLM is a sub-section of Software Development which is part of our Digital Performance Technologies (DPT) department. The Product Lifecycle Management (PLM) team covers CAD/CAM/CAE/PLM and Manufacturing Systems.
This role will provide the support for NX, and development of strong relationships with key internal groups including Design and Electronics, covering four main areas of work:
Effective triage of incidents
At elbow support/resolving helpdesk tickets for all areas
Providing or helping facilitate the development of targeted user training and mentoring
Day to day system administration
As a PLM Support Engineer, you will:
Support Vehicle Design and Aerodynamics
Triage incidents and resolve for NX related issues
Help evaluate and improve existing NX processes
Collaborate with cross-functional teams to identify improvement opportunities
Review and highlight repeat issues to help identify the root cause and implement a permanent solution
Support with training and best practice for NX
Escalate major incidents to the Head of Software Development
Develop and update technical documentation
Respond and resolve tickets within the agreed business SLA
Liaise and work with the rest of the PLM team to ensure joined up thinking and development
Require flexibility to work extended or cover out of hours upgrades or outages
Participate in a rota with other team members for out-of-hours support
Skills and experience required:
Experienced NX user
3D Modelling experience is important
Knowledge of NX2007+ Series
Coding practices associated to NX
Experience of start-up scripts
Drafting, surfacing, CAM (beneficial)
Previous proven experience in providing support to users/customers
Previous experience deploying software installations to client workstations
Ability to translate business needs into technical specifications
Ability to work with others, to help continually grow the entire DPT department
Quick and effective problem solving abilities
Excellent communication skills both written and verbal
A team player with the ability to remain calm under pressure
Fully competent in core IT skills and technical/business knowledge required by the role and/or current assignment.
What can Williams offer?
The Williams Group is based in multi acre complex located in Grove, Oxfordshire. The Williams Group offers a competitive holiday package, staff events/open days, a subsidised restaurant on site and various car schemes. We have an on-site gym (open 24 hours a day) as well as various fitness classes including outdoors bootcamps, pilates and yoga free for all staff and contractors to use. Aside from these benefits we can offer free onsite parking and large open green spaces to unwind during breaks. We are a based just 30 mins from Oxford City Centre by bus.
Williams is an equal opportunity employer that values diversity and inclusion. We are happy to discuss reasonable job adjustments
