IT Service Desk Technician

F/T Permanent IT Service Desk Technician required for home-grown, award-winning business based in Saintfield. Job Purpose: As a member of the IT Service Desk Team, you will be responsible for providing operational first line IT technical support to customers by logging, troubleshooting, and resolving incidents at the first point of contact when possible or passing incidents to an appropriate team member. Initiates and/or implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Essential Criteria: High level of customer service experience, computer knowledge, ideally experience working in an IT Helpdesk environment although training will be provided Proficient in Microsoft applications at an intermediate level Educated to GCSE level/equivalent @ Grade C or above Ability to prioritise workload to maintain a timely flow of customer requirements Access to a car is essential due to client location Hours of work: 38.75 hrs per week working Monday to Friday from 8.45am to 5.30 pm on Saturday from 9.00am to 1.00pm (rota basis) Salary £23,500 Company benefits: £500 attendance bonus per year £500 Christmas bonus per year Fully funded Further Education Incentive Scheme all job-related courses including books and first exam fee paid for by the company. All job-related qualifications obtained result in £250 award for each qualification. 6 weeks holiday (20 days + 10 stats) Long service awards of 1 additional day per year, each year for 5 years (after 3 years service) 28 days sick pay in a rolling 12-month period Pension 5% employee & 3% employer Health Care Uniform Company provide biscuits, crisps, soft drinks, tea, coffee etc for Lunch/Tea breaks For further information contact Tanya Lyttle at GenTech Recruitment on Skills: IT Helpdesk Microsoft Office IT qualification