Director of People
Cheshire – Onsite 2/3 days a week
ASAP start – 22nd Jan 2025 with a likely extension
Inside of IR35
£63.15 per hour/ £473.63 per day
My client is looking for a Director of People to join their team on a short term contract, As a member of the Resources Directorate senior management team, you will lead the clients strategic thinking on workforce issues; develop effective ways of implementing modern people management strategies and good practice; lead on customer experience by ensuring that customers are at the heart of all the clients decision-making and contribute to the leadership of the client.
You will be responsible for developing and implementing the clients Workforce Strategy, policies, provision, procedures, and guidance; and for designing and implementing HR, OD and Culture across the client. Success will mean ensuring the effective resourcing and development of a skilled, engaged, and empowered workforce and a supportive and inclusive culture that supports the wider transformation of the client, the delivery of the Corporate Plan and our target operating model. You will also lead on talent management and retention of our workforce to ensure that we are able to respond to the changing nature of working practices for the future.
Duties to include but not limited too –
- Provide clear leadership on all matters of the client’s Workforce Strategy, including workforce planning, equality, diversity and inclusion and cultural change, bringing about lasting and sustainable transformation.
- Direct and oversee an integrated service operation for Customer Services, maximizing economies of scale, driving improvements in performance but also ensuring that our customers are treated fairly, equitably and understand how to engage with the the client in a constructive way. Develop plans across HR, OD, and customer services which support implementation of the client’s Corporate Plan priorities.
- Provide leadership by developing and shaping the organization's culture to support the client’s wider transformation.
- Direct and support organisational design, evaluating the organisational structure and design to achieve Corporate Plan priorities through workforce planning and talent management strategies
- Be responsible for all aspects of HR including organisation development, workforce planning, skills and talent development, Equality, Diversity and Inclusion, employee value proposition, positive employee relations, HR policy, compliance and employee engagement and culture.
- Provide leadership, to the HR & OD, Customer Services departments including, but not limited to the Contact Centre, recognizing that customer engagement is a cross departmental responsibility.
Key Skills & Experiences
- Expert knowledge of customer services performance best practice, emerging trends and innovations
- Relevant professional qualifications, substantial post qualification experience with significant senior management experience
- Substantial evidence of political awareness and experience of successful management in a senior position at the political/management interface
- Management experience and skills as well as the ability to make seasoned professional judgements.
- High levels of analytical, creative and interpersonal skills and an understanding of the political environment of the client
- Level 7 CIPD qualification or equivalent experience
- Experience in developing and implementing HR strategies.
- Senior management experience leading a HR Department
- Knowledge of Council services, their service proposition and their impact on residents and businesses.
If you are available and interested, please apply today!
