Resource Coordinator

Company Description Telefnica Tech(part of the Telefnica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefnica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners: Microsoft:Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE:Platinum Partner FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio Fortinet: Elite VIP Program one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description We are now recruiting for a highly motivated and organised Resource Coordinator to join our Resourcing team. As a Resource Coordinator, you will be responsible for effectively organising and scheduling technical consultants diaries in order to effectively deliver our various projects. This is a fast paced, ever-changing role and you will essentially be the glue that pulls the projects together. To succeed in this role, you will need to be highly organised, pro-active, a quick thinker, and personable. Key Responsibilities: Working closely with key stakeholders to find the right resourcing solution for our customers and the company; Pro-actively manage Technical Consultant schedules to ensure utilisation is high and bench time is limited; Additionally, ensure that consultants are not overly utilised, recognising the importance of duty of care. Coordination and allocation of resources to projects according to projects plans, resource availability and skill set; Management of Jira project management tool and resourcing tickets; Escalate resource constraints or a skills shortfall to the Resourcing Manager; Assist with and maintain the skills matrix to ensure it is accurate at all times; Conduct and manage weekly Project Management resource meetings; Ensure new customers and projects are set up on all relevant systems; Ensure the correct Sales governance is followed and commercial coverage is in place; Assist with checking and approving timesheets for all Professional Services resources; Administration of approved annual leave; Assist with month end reporting, this will include but not limited to, ensuring all bookings are correctly entered onto the Resourcing system; Support other areas of the resourcing team, including other administration duties as and when required. Qualifications Skills & Experience: Demonstrable experience of a similar role within a Professional Services Project environment; Previous experience within a resourcing role would be preferable; Solid planning and organisational skills with the ability to prioritise work; Ability to carry out tasks to a high standard with a strong eye for attention to detail; Robust and clear approach has the confidence to challenge, offer opinion and push back when required; Excellent communication skills, both oral and written, with the ability to effectively articulate an opinion with both internal and external stakeholders through a variety of different mediums; Demonstrates creative thinking and problem-solving skills but knows when to escalate; Team Player understands the importance of individual as well as team contribution. Additional Information This is a hybrid working role whit 2 days a week onsite in Belfast. We dont believe hiring is a tick box exercise, so if you feel that you dont match the job description 100%, but would still be a great fit for role, please get in touch. Skills: problem solving Resourcing resource coordinator