We seek a highly organised, warm and friendly client services professional to join our friendly team. You should be passionate about making a positive difference in a growing company with a great social purpose helping neurodiverse students realise their potential.
About Bright Heart Education
Bright Heart is an award-winning London-based tutoring company – we won the Tuition Business of the Year award in the 2022 National Tutoring Awards arranged by The Tutors’ Association (runners-up in 2023 and 2024). We were also an accredited Tuition Partner under the National Tutoring Programme (NTP), which ended recently.
We offer a more nurturing approach and help students with special educational needs (SEN) and those lacking confidence or motivation. Bright Heart serves London and surrounding areas in person and offers online tuition nationwide and internationally.
The role
You will be responsible for managing new leads and clients. The role will encompass elements of sales and client account management, with a main focus on our private clients. You will work alongside a client manager who focuses on non-private clients (schools and local authorities) and also work closely with an education consultant.
You should be able to quickly build rapport with new people on the telephone through your outgoing personality. In addition, you should be happy to multi-task and have excellent organisational skills, written and verbal communication, and attention to detail.
Although the role will be working from home, it will be a busy role, requiring hard work and dedication. You will need to attend periodic office days in Central London (currently monthly), as well as training in SW London, so must be within easy commuting distance of London. We also meet socially periodically.
This is a full-time role (40 hours per week), but we can discuss flexibility on working hours. For example, you could fit hours around school hours/holidays to suit a parent with children at school.
Duties
You must be prepared to handle a variety of tasks based on the company’s needs, including:
- Handling new client enquiries promptly to ensure clients are happy
- Discussing initial tutoring requirements with clients and recording information in our tuition management system
- Working closely with our education consultants to ensure clients receive excellent tuition
- Sending clients tutor proposals and managing client onboarding
- Client relationship management
- Reviewing and acting upon lead and client information in our management information systems
- Updating lead and client information in our management information systems as required (with support from a client support staff member)
- Helping with business development initiatives and other ad hoc projects as required
- Engaging with social media channels
- Performing certain other administrative tasks as needed
Benefits of the role
You will be working in a fast-paced, dynamic environment, where you will learn quickly from working closely with the company’s directors and other experienced staff.
Other benefits include:
- Eligible for performance bonus of 15% of gross salary, and growth in remuneration with strong individual and company performance
- Career growth potential in a successful, growing company
- A respectful working environment in a purpose-driven business
- Training and professional development
- Company pension plan
- Working from home with the potential for flexi-time working and optional additional unpaid leave during the summer holidays
- Well-being initiatives include a weekly individual 30-minute online personal training session with a personal trainer and Pilates instructor paid for by the company and a monthly early Friday finish
- Team dinners/events and a friendly, welcoming team
Key skills and experience
- Excellent spoken and written English
- Strong interpersonal skills, especially patience and empathy and excellent telephone manner
- Strong organisational skills, an ability to multi-task and a can-do positive attitude
- Previous experience working in a similar role with demonstrable client services skills and experience
- Self-motivated with a strong work ethic and initiative, and the ability to thrive in a high-pressure environment
- A quick learner who can prioritise effectively and work independently
- Strong IT skills with Microsoft Office programs (Excel, Outlook and Word)
- Able to work appropriately with confidential and sensitive information
- An interest in education and special educational needs (SEN) and a genuine passion for helping young people achieve their potential
- A bachelor’s degree
- The right to work in the UK
- Within commuting distance of Central and SW London
- A fast and reliable internet connection and a quiet space for working from home
Salary
£28,000 to £33,000 per annum (full-time equivalent gross), depending on experience and qualifications. The salary range is stated before a performance bonus of up to 15% of salary - range including bonus: £32,200 to £37,950.
Applying to Bright Heart
Please attach your CV and include a cover letter outlining what makes you an excellent fit for the role and why you would like to work with us (noting the requirement to be within commuting distance of London).
Bright Heart is an equal-opportunity employer and values diversity. We wish to employ people best suited for the role, regardless of sex, sexual orientation, religion and belief, race, disability, maternity and paternity, age, gender, gender reassignment, marriage and civil partnership.
Bright Heart is committed to providing the best possible care to its students and vulnerable adults and to safeguarding and promoting the welfare of children and young people.
We will contact you for a brief screening call should we wish to progress your application.
Interviews, references, and background checks for successful candidates would follow this.
We appreciate your interest.
