Our Charity
P3 is a modern, forward-thinking organisation, delivering excellent services for people who face social exclusion. Our values are that we innovate in our work. We're different, creative and like to think of new solutions. We are helpful in everything that we do. We're always friendly and approachable. We are passionate about people.
We believe that what we do can make a real and lasting difference. We are determined to tackle problems that others won't. We always go the extra mile and work with dedication and commitment. We work together internally and externally to ensure the best outcomes for the people we support.
The Role
Job Title: Night Mental Health Helpline Operator
Hours: 18 hours per week
Shift Pattern:Covering Monday to Sunday, 11:00pm to 8:30am
We have an exciting opportunity for a Night Mental Health Helpline Operator to join our DerbyshireMental Health Helpline team.
The Mental Health Helpline service runs as a partnership between P3, Derbyshire Health Care NHS Foundation Trust, the police and Crime Commissioner and the Clinical Commissioning Group so you willhave the opportunity to collaborate with passionate individuals, drive service excellence, and implement strategic initiatives that make a real impact, improving the lives of people facing mental health challenges.
As a Mental Health Helpline Operator you willprovide telephone supportto people using the helpline services with the objective of preventing escalation to a clinical mental health intervention. Helpline Operators are the first point of contact within the Mental Health Helpline. The role includes greeting callers, establishing rapport, and assessing the level of risk and need. You will provide advice and guidance to the callers exploring practical solutions, utilising community resources where possible and signposting callers to relevant services. Follow up support will also be provided on a planned non-crisis basis.
We are looking for someone who has an excellent understanding of mental health and the individual needs of the people who access the service. Knowledge of a call centre environment is desirable, but not essential as full training will be given to fulfil the expectations of thisrole.
You will be kind, caring and supportive with great interpersonal skills. As well as being organised and efficient, you will share the commitment of being proactive in driving forward a positive and healthy culture within the team.
What We Offer
In return we offer the chance to join an expanding, dynamic organisation, with excellent opportunities for personal and professional development. We also offer a great benefits package on completion of the probation review:
27 days annual leave per year, plus Bank Holidays
Pension Scheme
Paycare Employee Assistance Programme
Excellent Training Opportunities
Flexible Working Options Available
Please note P3 reserve the right to close this advert earlier than the stated closing date.
Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3.
P3 is an equal opportunities employer and is committed to combating all forms of discrimination
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