The role of a DIO Area Manager within the Central Region is pivotal in the day-to-day management of the Defence Estate. The successful candidate will manage the delivery of the DIO contracts (both external and in-house) for facilities management and associated services to military users. The Area Manager is accountable for delivery of Hard and Soft Facilities services.
This role would suit a highly motivated and knowledgeable Construction or Facilities Management professional, with experience of delivering at pace, in a similar customer focused environment. Key skills include contract and relationship management with industry partners, Senior Military customers and other DIO departments and stakeholders. The Area Manager is the primary interface for customers within their area and is required to represent DIO corporately, in respect to other DIO services and functional areas. If you would enjoy working as part of a wider team, in a demanding customer focused role, delivering FM Services across an extensive and varied estate, to support our armed forces, to live, work and train, in a safe, operational, and statutory compliant environment, then this could be the ideal job for you. Each day will bring a fresh set of challenges in helping to support the military to deliver their own operational outputs and will require you to be both innovative and resourceful in effectively meeting their needs in this truly unique environment.
Person specification
Leadership and Management
Undertake works collaboratively with the other Area Managers and wider DIO teams
Provide direction to the Area team in order to deliver DIO outputs
Demonstrate a personal commitment to the DIO guiding principles
Provide leadership for the team/ function with minimal supervision and direction
Responsible for developing and supporting the team, enabling them to deliver departmental goals
Lead, manage and motivate staff providing a positive, collaborative, and proactive working environment
Promote strong working relationships both within the team and with other teams across DIO and MoD
Responsible for ensuring that the team is compliant with mandatory requirements
Communication / Engagement and Stakeholder Management
Responsible for development of stakeholder management and analysis activities for major team/function, in particular all Heads of Establishment
Responsible for developing and maintaining engagement with major function/team stakeholders relevant to the area of business in support of DIO delivery
Ensure stakeholders, especially customers, are kept informed and willing to support delivery activity as required
Responsible for ensuring compliance with DIO Corporate approach and messaging
Ensure escalated issues and third-party interface issues are addressed affecting the estate and infrastructure
Undertake/support activity in relation to parliamentary or other secretariat business
Programme Management
Responsible for successful TFM delivery across area of responsibility including managing complex issues and dependences through skilled stakeholder engagement
Manage resources and plans such that team/function can efficiently deliver required outputs
Regularly review and assess progress aligned to the core contract, taking corrective action or re-prioritising as appropriate
Check delivery remains aligned with wider strategic management of the estate and raise issues
Budget/Financial Management
Responsible for staying within own delegated budget and support of the finance function
Responsible for ensuring any inputs or support given to finance staff by the team/function is compliant with MOD policy and DIO internal requirements
Ensure submitted business cases are of high quality and have been internally scrutinised
Responsible for raising significant financial issues and risks
Responsible for financial propriety in relation to T&S for team/function including ensuring appropriate record-keeping and audit
Contract Management
Ensure and negotiate with suppliers to communicate DIO priorities, standards and behaviours
Lead on dispute management in area of business
Accountable for change management
Identify opportunities for exploiting benefits of the contract
Responsible for ensuring pro-active action in relation to non-compliance
Assurance Support and Performance Reporting
Responsible for the delivery of assurance to meet contract compliance and performance objectives are met.
Responsible for ensuring pro-active action in relation to non-compliance
Ensure accurate reporting in relation to assurance activity
Responsible for managing development of performance management and analysis activities for major team/function
Responsible for developing and maintaining the implementation of risk mitigation activities
Responsible for ensuring compliance with DIO Corporate approach
Ensure regular and continuous monitoring of all Industry Partners (IP) service delivery to ensure agreed target are being achieved
Report risk and impacts to delivery standards
Licences
Driving licence is mandatory - The position of Area Manager will involve regular travel to Military establishments within the Central region, many of which are located in remote areas not connected by public transport. Occasionally travel to locations outside of the Central region may be required.
Memberships
Working towards full (SEO) level membership of relevant professional body e.g., IWFM Level 6 MRICS/FRICS with a preference if already held OR Equivalent experience
Behaviours
We'll assess you against these behaviours during the selection process:
Benefits
Alongside your salary of 59,690, Ministry of Defence contributes 17,292 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Where business needs allow, some roles may be suitable for a combination of office and home-based working.This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/ .
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
Please ensure that at the application and interview stages of the campaign, you review the Success Profiles Framework to assist you in the demonstration of your skills and experience. Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
At application you will be assessed against the following:
Behaviours:
Experience:
* CV including: Full Qualification details, Job History and Previous Skills & Experience
* Personal Statement
At interview you will also be assessed against all of the above.
Interviews are currently taking place via Face to Face or remotely through a digital platform. This will be confirmed with the successful candidates who are invited to an interview.
These dates may have to change due to business need.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) .
See our vetting charter (opens in a new window) .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
This role would suit a highly motivated and knowledgeable Construction or Facilities Management professional, with experience of delivering at pace, in a similar customer focused environment. Key skills include contract and relationship management with industry partners, Senior Military customers and other DIO departments and stakeholders. The Area Manager is the primary interface for customers within their area and is required to represent DIO corporately, in respect to other DIO services and functional areas. If you would enjoy working as part of a wider team, in a demanding customer focused role, delivering FM Services across an extensive and varied estate, to support our armed forces, to live, work and train, in a safe, operational, and statutory compliant environment, then this could be the ideal job for you. Each day will bring a fresh set of challenges in helping to support the military to deliver their own operational outputs and will require you to be both innovative and resourceful in effectively meeting their needs in this truly unique environment.
Person specification
Leadership and Management
Undertake works collaboratively with the other Area Managers and wider DIO teams
Provide direction to the Area team in order to deliver DIO outputs
Demonstrate a personal commitment to the DIO guiding principles
Provide leadership for the team/ function with minimal supervision and direction
Responsible for developing and supporting the team, enabling them to deliver departmental goals
Lead, manage and motivate staff providing a positive, collaborative, and proactive working environment
Promote strong working relationships both within the team and with other teams across DIO and MoD
Responsible for ensuring that the team is compliant with mandatory requirements
Communication / Engagement and Stakeholder Management
Responsible for development of stakeholder management and analysis activities for major team/function, in particular all Heads of Establishment
Responsible for developing and maintaining engagement with major function/team stakeholders relevant to the area of business in support of DIO delivery
Ensure stakeholders, especially customers, are kept informed and willing to support delivery activity as required
Responsible for ensuring compliance with DIO Corporate approach and messaging
Ensure escalated issues and third-party interface issues are addressed affecting the estate and infrastructure
Undertake/support activity in relation to parliamentary or other secretariat business
Programme Management
Responsible for successful TFM delivery across area of responsibility including managing complex issues and dependences through skilled stakeholder engagement
Manage resources and plans such that team/function can efficiently deliver required outputs
Regularly review and assess progress aligned to the core contract, taking corrective action or re-prioritising as appropriate
Check delivery remains aligned with wider strategic management of the estate and raise issues
Budget/Financial Management
Responsible for staying within own delegated budget and support of the finance function
Responsible for ensuring any inputs or support given to finance staff by the team/function is compliant with MOD policy and DIO internal requirements
Ensure submitted business cases are of high quality and have been internally scrutinised
Responsible for raising significant financial issues and risks
Responsible for financial propriety in relation to T&S for team/function including ensuring appropriate record-keeping and audit
Contract Management
Ensure and negotiate with suppliers to communicate DIO priorities, standards and behaviours
Lead on dispute management in area of business
Accountable for change management
Identify opportunities for exploiting benefits of the contract
Responsible for ensuring pro-active action in relation to non-compliance
Assurance Support and Performance Reporting
Responsible for the delivery of assurance to meet contract compliance and performance objectives are met.
Responsible for ensuring pro-active action in relation to non-compliance
Ensure accurate reporting in relation to assurance activity
Responsible for managing development of performance management and analysis activities for major team/function
Responsible for developing and maintaining the implementation of risk mitigation activities
Responsible for ensuring compliance with DIO Corporate approach
Ensure regular and continuous monitoring of all Industry Partners (IP) service delivery to ensure agreed target are being achieved
Report risk and impacts to delivery standards
Licences
Driving licence is mandatory - The position of Area Manager will involve regular travel to Military establishments within the Central region, many of which are located in remote areas not connected by public transport. Occasionally travel to locations outside of the Central region may be required.
Memberships
Working towards full (SEO) level membership of relevant professional body e.g., IWFM Level 6 MRICS/FRICS with a preference if already held OR Equivalent experience
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Delivering at Pace
- Managing a Quality Service
- Changing and Improving
- Communicating and Influencing
- Making Effective Decisions
Benefits
Alongside your salary of 59,690, Ministry of Defence contributes 17,292 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Enhanced Parental Leave
- 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years' service.
Where business needs allow, some roles may be suitable for a combination of office and home-based working.This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/ .
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
Please ensure that at the application and interview stages of the campaign, you review the Success Profiles Framework to assist you in the demonstration of your skills and experience. Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
At application you will be assessed against the following:
Behaviours:
- Leadership
- Delivering At Pace
- Managing a Quality Service
- Changing and Improving
- Communicating and Influencing
- Making Effective Decisions
Experience:
* CV including: Full Qualification details, Job History and Previous Skills & Experience
* Personal Statement
At interview you will also be assessed against all of the above.
Interviews are currently taking place via Face to Face or remotely through a digital platform. This will be confirmed with the successful candidates who are invited to an interview.
These dates may have to change due to business need.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) .
See our vetting charter (opens in a new window) .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
