Pwllheli, Gwynedd, North Wales LL53 6HX GBR
Job Details
Join our One Great Team here at Hafan y Mor Holiday Park, Haven as a Designate Head of Activities & Leisure!
As part of the Senior Leadership Team on Park, as a Designate Head of Activities & Leisure you will be working alongside the current Head of Activities in leading a large Activities, Leisure, Entertainment and Retail Team to deliver an activities, entertainment and retail experience for all guests, ensuring every visitor to our park has a great time with memories that last a lifetime.
KeyRole Responsibilities
Leadership: Provide visionary leadership to the Activities & Leisure team,setting clear goals and expectations, and motivating the team to achieveoutstanding results and develop a high performing Team. Ensure all new team members receive anengaging 90-day induction and training plan to set them up for success withHaven.
Guestexperience: Interactingwith guests, building trusted relationships with owners, and addressing boththeir needs and concerns. You will be responsible for handling escalated guestissues and ensuring that they are resolved promptly and satisfactorily andgathering and analysing guest feedback to make continuous improvements.
StrategicPlanning: Develop andexecute strategic plans to achieve departmental and organisational objectives,including budgeting and resource allocation.
TeamManagement: Recruit,train, mentor, and evaluate your teams performance, fostering a culture ofcollaboration, innovation, and professional development.
PerformanceOptimisation: Continuously assess departmental performance and implement improvements,ensuring efficient processes and high-quality outcomes. Support your TeamManagers to plan andmanage the day-to-day activity and entertainment programme for guests, maximisesales potential and ensure first class retail standards in all shops
StakeholderEngagement: Collaboratewith internal and external stakeholders to build strong relationships, identifyopportunities for growth, and ensure guest satisfaction.
Compliance: Ensure that all departmental activities adhere to relevant laws,regulations, and industry standards.
Reporting: Provide regular reports to senior management, highlighting departmentalachievements, challenges, and future plans.
What’s In It For You?
- Free use of our Leisure Facilities, including swimming pool
- Up to 50% Discount off food on Park and 20% discount in our shops
- Opportunity to use our Corporate Box at the O2 Arena
- Fantastic Discounts with many national Brands & Retailers
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels
- Reward & Recognition Schemes
- Training and development opportunities including fully funded qualifications
- Fantastic Health, Mind & Money Support Programme
- Enhanced family friendly policies and pay* (eligibility criteria applied)
SALARY: HighlyCompetitive + up to 25% Annual Bonus
Experience and Qualifications
What we are looking for is…
- Previous experience at a senior level within an Activities & Leisure industry preferable
- Strong leadership and management skills, with a proven ability to motivate and develop your team
- Excellent strategic planning and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Demonstrated track record of achieving departmental and organisational goals.
- Knowledge of industry trends, regulations, and best practices.
- Budgeting and financial management experience.
- Strong organisational skills and attention to detail.
- Confident decision maker with ability to exercise sound judgement and manage conflicting priorities when under pressure
Who are we?
We’re part of an award-winning Bourne Leisure family,which includes Haven & Warner Hotels. We have 9,000 fantastic team membersand 39 beautiful seaside locations and our HQ based in Hemel Hempstead.
What’s it like to work with us?
Working with us is ultimately defined by ourexceptional people and teams. At Haven, we take pride in our Breath of FreshAir culture, which focuses on valuing and supporting every team member. Weprioritise openness and transparency in our interactions allowing our teammembers to be their authentic selves.
This opportunity requires the successful candidate toundergo, and satisfactorily complete, an Enhanced DBS check prior to startingwork.
We aim to offer flexibility where we can, ourHeads of Departments working hours are usually 45 hours per week over 5 daysand likely to include evenings and weekends.
What can you expect during the recruitmentprocess?
When invited to meet with us, the process may include2-3 stages including interview, site visit and skills test depending on therole. If you require any support or reasonable adjustments to help you performat your best during this process, please let us know.
Diversity,equity, and inclusion are at the heart of who we are and what we do. Ourcommitment to these values is unwavering and they are central to our mission.We encourage applications from all backgrounds, communities and industries andwe are happy to discuss any reasonable adjustments or flexibility that you mayrequire, including whether a role can be part-time or a job-share.
Wegenuinely care about every candidate's experience during the recruitmentprocess and are here to provide support where we can. If you require anyassistance or reasonable adjustments while applying, please don't hesitate toreach out to us at
