Hospitality Assistant

*** Please note: This role is to start early October 2024 in preperation for the home opening late October 2024 ***Hours: 40 hours per week / over 4 days per week Shifts: 8am - 7pm including alternate weekends The Manor House Roundhay is our brand new 65 bed, state-of-the-art care home, set to open in October 2024. At The Manor House Roundhay we make the most of mealtimes. Anchor has won national recognition for the quality of our food and catering service, and with ambient dining areas throughout the home, mealtimes are integral to the happiness and well-being of our residents. Responsibilities will include: Providing a fantastic dining experience in a luxury environment, for customers and their guests in the restaurant as part of a larger, dedicated and highly trained team. The presentation of the restaurant, ensuring that tables are set up with appropriate linens, silverware and glassware and they are cleaned and prepared ready for the next customers. Providing front of house service to the restaurant and Café Bar, meeting, greeting and seating customers. Presenting and advising on menu choices, ensuring that the specials for the day are offered and taking food and beverage orders from customers. Serving food and beverages to customers, ensuring that they are enjoying their meals and do not have any further requirements. Keeping the kitchen equipment, crockery and utensils clean and hygienic and reporting concerns to line manager. Required knowledge and experience: Excellent communication skills Ideally level 2 Food Hygiene certificate or equivalent, or willing to work towards this. A positive, professional approach and understanding of person centred care with older people. Experience of working in the service or care sector, providing face to face Customer Service is desirable. Flexibility to do shift work, including working alternate weekends. Required skills: Able to deliver the highest standard of customer service with a professional yet caring approach. Enthusiastic, looking to develop new skills to support customers with varying challenges including increasing dependence and dementia. Able to build rapport with Customers, family and friends, enabling happy, fulfilled and independent living. Excellent interpersonal skills, able to adapt style to suit audience. Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party. Please note all applicants must already hold the legal right to work in the UK. Opening in October 2024, The Manor House Roundhay is our luxurious new care home in Leeds which will be home to 65 residents. Set in an idyllic location within private landscaped gardens, The Manor House Roundhay will provide brand new, state-of-the-art facilities incorporating the latest technology and includes multiple impressive dining rooms where varied daily menu choices will be served as well as a café bar. This home provides the environment where you can truly excel in your role to support our residents. Anchor – a great place to work Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life. We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities. A rewarding environment From health and happiness to finance and your career, we’ll give you all the support you need. Health & happiness Gym, fitness and wellbeing discounts Mental health support Flexible working options Access to online GP appointments Finance Pension plan – contribute between 4% and 8% and we’ll match it or better Quick and easy pension transfer service Savings and financial advice, loans, free life assurance Discounts on shopping, holidays, phones, technology and more Career Ongoing personal and professional development programme Leadership Pathways online learning resources Career progression and promotion opportunities