Customer Service Advisor

Description :Customer Service AdvisorCrewe, Cheshire - OnsiteSalary:£24,211.20Are you passionate about providing excellent customer service and solving tech problems? Do you want to join a global company that values your career development and rewards your performance? If so, we have an exciting opportunity for you at Likewize!About Our CompanyLikewize is the fastest growing tech protection and support company in the world. Dedicated to resolving over 250 million tech problems each year, across insurance, warranty, repairs, trade-ins, recycling and premium tech support. We’re trusted by the world’s largest brands, telcos, and banks to deliver innovative solutions and exceptional services for a billion of their customers.What will you do? As a Customer Service Advisor, you will be the voice of some of the biggest global brands and provide outstanding customer service over the phone. Your main responsibilities will include: Showing empathy and understanding to our customers over the phone Using knowledge-based systems and other tools to deliver information or solutions to customersEscalating issues to supporting internal teamsUsing courtesy, tact and discretion in all communications with customers in order to provide first call resolutionSupporting other areas of the business when and where requiredKeeping up to date with any product or process changesRespecting the value of information by following Likewize’s data protection / information security policies and procedures What do you need? To succeed in this role, you will need: Experience in providing excellent customer service Strong communication skills PC literacyProfessionalism – Exhibits a strong work ethic and a positive attitudeAdaptability – Able to cope with changing demands and prioritiesTeamwork – Works well with others and contributes to a positive work environment What do we offer? At Likewize, we care about you and your progression. We offer:22 days annual leave, Increasing through length of service.A competitive salary and benefits packageA supportive and collaborative cultureA fun and dynamic work environmentA range of learning and development opportunitiesHealth Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoptionAccess to a GP at any time, with prescriptions delivered to your home or workEnhanced Maternity, Paternity & AdoptionMy Perks that have hundreds of offers available with exclusive discounts and cash back on purchasesA fully paid Employee Assistance ProgrammeFree access to the company gymFree onsite car parkingHoliday buy back scheme, the opportunity to buy up to five extra days of annual leaveIf this sounds like you, apply now and join our team!