Customer Service Administrator

Job OverviewCustomer Service Administrator, Permanent, £25,000, Newcastle-Under-Lyme Forrest Recruitment are currently supporting a well-regarded service provider within the health and education sector, who are seeking two Customer Service Administrators to join their team.The duties of the Customer Service Administrator role will include, but not be limited to: Supporting learners prior to training to make sure all requirements are metReaching out to learners, post training to ensure they are aware of next steps on the instructor journeyResolving customer queries, via incoming/outgoing telephone calls and email or online enquiriesRespond to internal and external information requestsReview and monitoring recorded trainingsActing as the first point of contact for customer complaintsEnsuring compliance in line with regulatory bodiesMaintenance of customer dataWorking closely with others teams across Finance, Training and Sales to ensure a positive customer experience The ideal candidate for the role needs to have at least 2 years previous experience in customer care, be detail oriented, empathetic and have great problem-solving skills. You will need to be a strong communicator and have experience working with MS Office and internal CRM systems.This is an excellent opportunity for someone who is passionate about providing top level customer service! For more information regarding the above role, please call Lynsey or Amy on 01270 251251 or forward your CV for consideration to