Office Manager

Job Description Office Manager - Telefonica Tech UK&I HQ - Central London The Role: We are now recruiting for a full time Office Manager to join our busy team; this is a great opportunity for a candidate to come into a role which can make a real impact on the business. The position will manage a brand-new flag ship office in the heart of London which will be the Head Office for Telefonica Tech UK&I. We are looking for an experienced candidate who has a real passion and natural flair for providing first class customer service, gained within a hospitality or corporate background. The candidate will have a professional, friendly and solution finding attitude with the ability to manage a variety of stakeholders. Key Responsibilities: Provide a full front of house service for our busy, fast-paced reception area acting as the main point of contact, ensuring all employees and guests receive the best possible customer service and welcome when visiting Ensure the smooth running of internal events, booking catering facilities and organising lunches where necessary Help support customer and Partner events and bookings for our event space. Implement efficient processes for managing employees and guests visiting the office Manage capacity in the office and maintain effective management of the meeting rooms Be the first point of contact with the Landlord’s operational and building management teams; Provide facilities support, liaising with internal building facility team as well as external service providers to ensure the premises is kept in good condition and repair Manage external service provider contracts, ensuring best value for money for the organisation Build relationships with maintenance suppliers such as cleaners and landlords, liaising with the Health & Safety manager when needed Ensure all new employees and visitors are given the required health and safety training as well as an office tour if necessary Organise office supplies and make sure stock is kept up to date in meeting rooms and office areas Organise provision of internal refreshments Ensure (alongside a junior member of on-site staff) that the facilities are kept clean and tidy; Answering calls and dealing with them appropriately with high levels of customer service Ensure effective management of all incoming post and deliveries Manage a team of receptionists / facilities co-ordinators, based in London and in Telefónica Tech’s offices throughout the UK; Manage the booking of company travel requests; Any other general office management tasks Skills & Experience: Ability to liaise with people at all levels both within and outside of Telefonica Tech, requiring a high level of interpersonal skills, sensitivity and customer awareness. Exceptional planning and organisational skills Ability to build and maintain relationships and work cross functionally Ability to carry out tasks to a high standard with a strong eye for attention to detail and thorough approach to their work Pro-active and flexible approach Proficient in the use of Microsoft office packages such as Word, Excel and Outlook Key Words: Office Manager - Front of House - Corporate Hospitality - Customer Service - Hospitality Additional Information We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.