Customer Service Administrator

Customer Service Advisor - East Renfrewshire - Up to £25,000 DOE CBW has an excellent new opportunity for a customer service advisor to join a leading renewable company. Your main duty will be to schedule engineer visits via phone calls from customers and booking in diary slots. You must have excellent communication skills and be willing to learn within this industry. Below are more details on this exciting opportunity! Key responsibilities: Answering all calls in a professional manner, processing enquiries from customers, canvassers and outside bodies where possible and passing on to other teams where appropriate. Efficiently communicating pertinent information to members of my own department and to other department members. In conjunction with canvassers and councils/housing associations, booking customer property assessments. Confirming said assessments via phone, email, post and/or text, and rescheduling or cancelling appointments (when unavoidable). Processing and recording post-assessment updates from surveyors by phone after property assessment has been carried out. Maintaining database of customers, their contact, funding eligibility and property information, and their current status regarding property surveys. Person specification: Good and proven communication skills, working at all levels with people from different backgrounds. Ability to work alone, as part of a team or in conjunction with other departments, as required. Ability to work with appropriate software e.g. Microsoft Office applications. Administrative skills. Organisation and problem-solving skills. Ability to learn from experience. Ability to identify gaps in knowledge/training and consult with team manager in order to remedy any deficiencies. Ability to make outgoing calls and answer incoming calls under pressure in an efficient and professional manner. Ability to set/book/arrange appointments  In return: Salary up to £25,000 28 days holiday Great career progression opportunities