Team Manager – Ashford

Job summary At MHM, people are at the heart of everything we do. This is a fantastic opportunity to join a team dedicated to supporting adults with mental health needs, promoting social inclusion, and providing immediate support to those in distress. Based at MHM's Barnsley Support Hub, you will lead our recovery-focused service in a welcoming, safe, and non-clinical environment. The service operates Thursday to Monday, 6 pm - 11 pm. Main duties of the job As a Team Manager you will be required to provide a welcoming, safe, supportive, and nonclinical environment that promotes opportunities for our recovery focused service to clients who have a range of mental health needs.You will establish links to the crisis and home treatment teams, hospital liaison, street triage and other partners to promote independence and social inclusion. About us Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to the people who access our services. Job description Job responsibilities Hours of work: hours per weekService open hours: 6pm to 11pm, 7 days per week, 365 days Salary: £29,640 per annum with progression on completion of competency framework to £32,760 per annumLocation: Ashford Safe Haven, William Harvey Hospital, Kennington Road, Willesborough, Ashford, TN24 0LZ This is a new service and as such successful applicants will join us for a period of induction prior to the service going live, dates outlined below:Start date for successful candidates - 17 February 2025Service go live - 26 February 2025 Fixed Term to March 2026 About usMental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users. About the roleYou will manage a team, including Crisis Recovery Workers (CRWs), Peer Support Workers (PSW), and Volunteers to achieve the best person-centred care with the client for their recovery, whether that be joint working with other services to support them to make reasonable adjustments or providing opportunities for clients to learn and practice skills.As a Team Manager, you will: Deliver exceptional, client-focused services, managing referrals, assessments, support plans, and risk management.Lead and support a team of dedicated staff, providing induction, supervision, and performance management.Ensure compliance with health and safety standards, safeguarding, and MHM policies.Manage resources effectively, including staffing, finances, and contractual requirements.Build and maintain strong relationships with commissioners, stakeholders, and provider groups.Actively promote MHM's values and services, fostering a positive image of mental health care.About YouAs a Team Manager you will be required to provide a welcoming, safe, supportive, and nonclinical environment that promotes opportunities for our recovery focused service to clients who have a range of mental health needs.You will establish links to the crisis and home treatment teams, hospital liaison, street triage and other partners to promote independence and social inclusion. Qualifications: You hold a minimum Level 3 qualification in Health and Social Care or an equivalent related field.Experience: You have a proven track record in recovery-based services, managing teams, and meeting performance targets.Skills: You are a strong communicator, an effective leader, and highly organized, with the ability to manage time and resources efficiently.Knowledge: You understand wellbeing and recovery models, safeguarding, equality, and diversity. Proficiency in Microsoft Office is essential.What we offerYou will go through our comprehensive, in-person training program in your first week of employment which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues. In addition, you will receive: * A minimum of 25 days annual leave per annum, plus statutory holidays, rising with length of service* A 5% contributory pension scheme, with the opportunity to increase contributions.* A holistic approach to your health and wellbeing, including Employee assistance programme and personalised wellbeing action plans.* Enhanced family friendly policies, pay and leave.* Cycle to work scheme.* Discounted gym membership.* Healthcare cash plan.* A discount platform covering online, high street and supermarket purchases.* You will receive a tailored induction and probation review program which will give you the tools you need to succeed in the role* Our structured career development pathways and support from our accredited Learning Team will provide you with advice and guidance on how to access development to allow you to flourish in your chosen career The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application. All disabled applicants who meet the minimum essential short-listing criteria are guaranteed an interview. MHM is an Equal Opportunities Employer. Person Specification Qualifications Essential As a Team Manager you will be required to provide a welcoming, safe, supportive, and nonclinical environment that promotes opportunities for our recovery focused service to clients who have a range of mental health needs. You will establish links to the crisis and home treatment teams, hospital liaison, street triage and other partners to promote independence and social inclusion. Qualifications: You hold a minimum Level 3 qualification in Health and Social Care or an equivalent related field. Experience Essential Experience: You have a proven track record in recovery-based services, managing teams, and meeting performance targets. Skills: You are a strong communicator, an effective leader, and highly organized, with the ability to manage time and resources efficiently. Knowledge: You understand wellbeing and recovery models, safeguarding, equality, and diversity. Proficiency in Microsoft Office is essential.