Technical Support Engineer / 1st/2nd Line Support Analyst
A fantastic opportunity has arisen for a Technical Support Engineer / 1st/2nd Line Support Analyst to join our Manchester based firm on a permanent basis.
Technical Support Engineer / 1st/2nd Line Support Analyst
Responsibilities and Duties:
• Provide end-user IT assistance on all core desktop applications and technologies.
• Assist the Service Desk Delivery Manager in the triage of tickets, including:
• Serving as the end user advocate, maintaining regular communication with end users as
necessary to keep them informed about incident progress and notify them of any impending
changes or agreed outages.
• Collect missing/necessary information from end users and accurately create and update
service tickets in our ticketing system.
Technical Support Engineer / 1st/2nd Line Support Analyst
Knowledge, Sills and Experience:
• ITIL Certification is preferred
• Experienced working with, troubleshooting and improving Windows Server technologies,
Windows 10 and Office 365
• Understanding of telephony, including mobile devices and soft telephony (VOIP)
Technical Support Engineer / 1st/2nd Line Support Analyst
