Ecommerce Manager

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Full time
Location: London
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Job offered by: Spacegoods
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About the team

This role sits within our Growth team, which is the engine that drives Spacegoods. We are responsible for acquiring new customers and ensuring they stay with us - working closely with our Product and Operations teams to fulfil our brand promise. Digital ads are often the first point of discovery for millions of future customers. A central ethos of the team is creating memorable interactions that cut through the noise of content inundating social channels. We then strive to showcase our value and craft compelling narratives that tell our brand story and ultimately motivate people to purchase our products. We are building a high-performance team with a huge ownership remit, that can move fast and execute. If you aspire to be part of the #1 Growth team in Europe and constantly redefine what ‘great’ is, read on. About the role

We’re looking for a hands-on Website Optimisation Manager/Ecommerce Product Manager to take ownership of our ecommerce platform and drive continuous improvements to the user experience, conversion and revenue/profitability performance. In this role, you will identify key improvement areas, and work closely with external developers and UX/UI experts and track projects from conception to execution to bring ideas to life. You'll be responsible for everything from prioritisation to testing plans - ensuring the site is always optimised for our customers. You’ll also own the efforts across DTC and Amazon to grow sales for one of the fastest growing e-commerce companies in the UK & Europe. Responsibilities:

Own our DTC website strategy, monitoring website performance and optimise customer journeys. Identify and scope new features or optimisations to improve user experience and increase performance. Analyse data from tools like Google Analytics, Hotjar, and Shopify (and through customer research) to inform decisions and track results, share with senior stakeholders and the rest of the business. Work with agencies to develop, manage, and execute A/B testing plans to refine website functionality and design. Collaborate with external developers, designers, and internal stakeholders to ensure smooth execution of backlog items. Monitor site performance and troubleshoot any technical issues to ensure uninterrupted operations. Coordinate cross-functional feedback, aligning business goals with user needs to deliver impactful solutions. Own the backlog: Maintain and prioritise a dynamic list of website improvements, balancing quick wins and long-term projects. Act as the internal go-to person for website operations and performance tracking. Work with the creative, product and operations team to optimise our product suite and listings across Shopify & Amazon in the UK and EU. Project & Campaign Management for new product launches and seasonal campaigns. Run and manage content shoots to continually improve product visuals. About You:

Ideally you’ve worked at a high growth DTC ecommerce brand in a similar role, managing projects to optimise websites for customers. Very proficient with a range of ecommerce tools e.g Shopify, Google Analytics, Hot Jar etc. A confident and skilled communicator across visual, verbal and written. Strong analytical skills and you are passionate about understanding what drives user behaviour and how to influence it with a test and learn approach. Driven individual with the ability to solve complex problems autonomously in a fast-paced, target-oriented environment. Strong opinions, loosely held. Always looking for ways to improve. Nice to haves: Product management experience. Developer or coding skills. Amazon or retail experience. Multiple market and localisation experience.

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