We are looking for an ambitious Technical Product Manager with experience in database design, SQL, and reporting to join our Product team, improving our help desk software to provide better online customer service to millions of customers.
Deskpro is a help desk platform that helps businesses communicate better with their customers (both internal and external) across a variety of different channels (email, live chat, voice, etc.). We seek a self-starter who is inquisitive (wants to know how things work), enthusiastic, and passionate about how software products and technology can enhance communication.
You must have good experience with databases, SQL, and using APIs. You will be part of our
awesome
Product team, working in Central Wimbledon alongside the Development and Design teams while feeding back directly to the CPO to help improve Deskpro.
Your role will involve researching new features or components to add to Deskpro, then working closely with the design and development teams to turn it from a wireframed mock-up into a coded and usable feature within our software. This role will allow you to have a voice and a chance to shape the future of Deskpro. Problem-solving is a key skill you will need as you will be responsible for taking something from an idea to completion. There is huge potential to make a significant impact and accelerate your career at a growing and profitable technology company. We have many major software releases and future projects scheduled that will massively change the look and feel of Deskpro, so it is an exciting time to get involved. ROLE Responsible for taking a project from idea to completion Work closely with both the development and design teams to take features from concepts to release Researching and understanding which features/components would be beneficial to add to Deskpro Exploring a multitude of successful software solutions, including API documentation Creating wireframes of how it would look and feel in Deskpro Writing up business cases and presenting them to the team NOTE : You will need to understand and be able to use SQL databases, APIs, and have a good grasp of code.
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Deskpro is a help desk platform that helps businesses communicate better with their customers (both internal and external) across a variety of different channels (email, live chat, voice, etc.). We seek a self-starter who is inquisitive (wants to know how things work), enthusiastic, and passionate about how software products and technology can enhance communication.
You must have good experience with databases, SQL, and using APIs. You will be part of our
awesome
Product team, working in Central Wimbledon alongside the Development and Design teams while feeding back directly to the CPO to help improve Deskpro.
Your role will involve researching new features or components to add to Deskpro, then working closely with the design and development teams to turn it from a wireframed mock-up into a coded and usable feature within our software. This role will allow you to have a voice and a chance to shape the future of Deskpro. Problem-solving is a key skill you will need as you will be responsible for taking something from an idea to completion. There is huge potential to make a significant impact and accelerate your career at a growing and profitable technology company. We have many major software releases and future projects scheduled that will massively change the look and feel of Deskpro, so it is an exciting time to get involved. ROLE Responsible for taking a project from idea to completion Work closely with both the development and design teams to take features from concepts to release Researching and understanding which features/components would be beneficial to add to Deskpro Exploring a multitude of successful software solutions, including API documentation Creating wireframes of how it would look and feel in Deskpro Writing up business cases and presenting them to the team NOTE : You will need to understand and be able to use SQL databases, APIs, and have a good grasp of code.
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