Company Description
Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf courses, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, and spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.
Job Description
Responsible for directing, coordinating and monitoring the overall Front Office Operation as directed by the Front Office Manager to meet the service standards of the Hotel.
Direct the Front Office Operation in the absence of the Front Office Manager.
Assist the Front Office Manager in supervising, organizing, directing and coordinating the staff and activities of the Front Office.
Conduct daily inspections and controls of all Front Office sections at least 60% of the time; ensure that Front Office Employees perform their daily duties according to required standards.
Plan and prepare work schedules for Front Desk Manager, Reservation Supervisor, Chief Operator, Bell Captain, and Business Center Secretary.
Authorize the acceptance of traveler cheques, cash advances, rebates, paid outs, and refunds based on established procedures.
Work closely with and inform the Front Office Manager of any unusual activities that occur daily.
Monitor and control the room situation in connection with reservations, daily occupancy, and room availability to ensure maximum revenue through effective yield management.
Ensure that each section head at the Front Office Department attends the daily meeting chaired by the FOM or Assistant FOM.
Be familiar with all Accounting Standards and Procedures pertaining to room revenues and advise staff concerned to adhere to them in daily operations.
Know all procedures in case of emergency or fire and ensure that staff are periodically trained to face this situation and know their function according to the procedures.
Participate in the inspection and checking the preparation for VIPs and ensure that they receive proper treatment as VIPs during their stay within the Hotel.
Monitor and establish, improve, or delete existing standards and procedures to maintain or improve service and guest satisfaction at the Front Office Department. Consult with Front Office Manager prior to doing so.
Qualifications
Diploma in Tourism & Hospitality Management.
Minimum 3 years of relevant experience in a similar capacity.
Excellent reading, writing, and oral proficiency in the English language.
Ability to speak other languages and basic understanding of local languages will be an advantage.
Good working knowledge of MS Excel, Word, & PowerPoint.
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Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf courses, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, and spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.
Job Description
Responsible for directing, coordinating and monitoring the overall Front Office Operation as directed by the Front Office Manager to meet the service standards of the Hotel.
Direct the Front Office Operation in the absence of the Front Office Manager.
Assist the Front Office Manager in supervising, organizing, directing and coordinating the staff and activities of the Front Office.
Conduct daily inspections and controls of all Front Office sections at least 60% of the time; ensure that Front Office Employees perform their daily duties according to required standards.
Plan and prepare work schedules for Front Desk Manager, Reservation Supervisor, Chief Operator, Bell Captain, and Business Center Secretary.
Authorize the acceptance of traveler cheques, cash advances, rebates, paid outs, and refunds based on established procedures.
Work closely with and inform the Front Office Manager of any unusual activities that occur daily.
Monitor and control the room situation in connection with reservations, daily occupancy, and room availability to ensure maximum revenue through effective yield management.
Ensure that each section head at the Front Office Department attends the daily meeting chaired by the FOM or Assistant FOM.
Be familiar with all Accounting Standards and Procedures pertaining to room revenues and advise staff concerned to adhere to them in daily operations.
Know all procedures in case of emergency or fire and ensure that staff are periodically trained to face this situation and know their function according to the procedures.
Participate in the inspection and checking the preparation for VIPs and ensure that they receive proper treatment as VIPs during their stay within the Hotel.
Monitor and establish, improve, or delete existing standards and procedures to maintain or improve service and guest satisfaction at the Front Office Department. Consult with Front Office Manager prior to doing so.
Qualifications
Diploma in Tourism & Hospitality Management.
Minimum 3 years of relevant experience in a similar capacity.
Excellent reading, writing, and oral proficiency in the English language.
Ability to speak other languages and basic understanding of local languages will be an advantage.
Good working knowledge of MS Excel, Word, & PowerPoint.
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