We are partnered with a provider of cybersecurity services, offering comprehensive solutions to help businesses protect their valuable assets from cyber threats.
They are now seeking an IT Systems Engineer to join their team of experts. This role will support Windows / Mac OS, and O365 related apps, as well as “End-user computing” tools and infrastructure products. This technical role will maintain daily activities as a Level 2-3 analyst resolving issues and providing support for requests, projects, and enhancements. This role needs to have advanced desktop support skills, advanced troubleshooting workstation operating systems or issues, and advanced software distribution scripting skills.
If you are interested in this opportunity we encourage you to apply today!
Responsibilities:
Provide advanced level 2-3 support for Desktop & Helpdesk escalations.
Provide backup support for Windows 7, 10, 11 image creation and software application support.
Desktop software deployment using EPM/ISM tools.
Integration support between EPM and ISM tools
Support for providing temporary and permanent admin services to the user for their desktop/laptop.
Support for the Systems Management Services & tools.
Overall management of the EPM tool.
Skills/Must have:
Knowledge of client operating systems (Windows, MACOS, iOS, Android).
Knowledge of Office 365 and Microsoft Azure.
Knowledge of application installations and interoperability.
Knowledge of complex computing environment and infrastructure.
Experience with certification and testing methodologies.
Experience with IT device security.
Experience with Windows imaging tools – sysprep, DISM, Imagex, Microsoft Deployment Toolkit.
Experience with Ivanti Unified Endpoint Manager (EPM), Ivanti Service Manager (ISM) or industry equivalent tool set (example MS System Center).
Knowledge of networking and client server fundamentals.
Experience entering, tracking, and resolving service calls with proper documentation.
Effective problem solving/troubleshooting skills.
Good judgment /analytical skills.
Salary:
$40 per hour
#J-18808-Ljbffr
#J-18808-Ljbffr
