Service Delivery Contracts Manager

Job summary An exciting opportunity for a Senior Service Compliance Manager has arisen within Dstl Digital – could you be our new team member? Are you a Service Delivery Contracts Manager committed to delivering a high-quality service? If so, Dstl Digital has an opportunity for you to oversee and manage the contracts underpinning the organisations infrastructure and services. This fundamental role will see you managing a portfolio of contracts, leading on procurement contracts and enforcing compliance with Service Level Agreements (SLA’s). You will establish and maintain effective working relationships with 3rd party vendors. Why Dstl Digital? The pride of supporting the digital infrastructure underpinning the wider organisation to enable effective Science and Technology delivery, the people and wider Dstl benefit offerings. Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution. Job description You will: Manage a portfolio of digital contracts, including software development, IT services, and digital solutions, ensuring compliance with contract terms and conditions. Identify and mitigate risks associated with digital contracts. Prepare and deliver reports on contract status, vendor performance, and financial metrics to senior management and stakeholders. Leadership As a leader in Defence, you will help shape, role model and bring to life the ‘One Defence’ mindset that will enable us to deliver our vision and strategic objectives. Your leadership style must be inspiring, confident and empowering. Working at every level of our organisation to break down silos, unite teams and create a culture that is trusting, collaborative, innovative, diverse and inclusive. Enabling us to deliver with pace and agility through the skills, commitment and empowerment of our employees and military colleagues. Safety at Dstl You must appreciate and be responsible for the health and safety of yourself and others. You will drive and influence a proactive and positive health and safety culture whereby everyone is empowered to report their concerns, no matter how small, and to stop work where they feel it is unsafe. Person specification About you: You will be an experienced contracts management professional managing external service level agreements. Have, or be willing to obtain, Cabinet Office Practitioner or above contract management professional standards certification. Effective communicator, influencer and advocate for continuous improvement. Interested? Find out more in the candidate pack attached to Civil Service Jobs. Important Information Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners. This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles, Developed Vetting will also be required; in this case, you should have resided in the UK for the past 10 years. If you are a current Dstl employee you must ensure your line manager is aware of your application and the potential situation regarding release dates; if successful and a start date is not agreed, it could result in the job offer being withdrawn. Qualifications Cabinet Office Practitioner or above contract management professional standards certification (or a willingness to achieve this). Behaviours We'll assess you against these behaviours during the selection process: Leadership Making Effective Decisions Managing a Quality Service Seeing the Big Picture Changing and Improving Benefits Benefits Dstl’s full range of great benefits can be found in the information pack which includes: Financial : An excellent pension scheme starting from 26% employer contribution. In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.

Flexible working : Options include alternative working patterns such as compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly, i.e. working term-time only).

Working hours : Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.

Where you work : Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.

Annual leave : 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.

Family : Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid.

Learning and Development : Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.

Facilities : Onsite parking, EV Charging points, restaurants, cafés and gyms.

Pension : Alongside your salary, Defence Science and Technology Laboratory contributes a minimum of £15,558 towards you being a member of the Civil Service Defined Benefit Pension scheme.

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