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Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
YOUR ROLE
The Front Office Service Transformation & Contact Center portfolio leader will lead an exciting and critically important strategic initiative for Capgemini Financial Services Continental Europe BU. If you have deep understanding of the contact center strategy and operations in Banks and feel it is ripe for disruption we want to meet you! Key Responsibilities: Your role will require you to directly work with clients to bring transformational ideas and innovation to life building customer relationships and creating a business portfolio for front office service and contact center transformation. Develop and execute sales strategies to penetrate the Digital marketing business across our Financial Service customers in Continental Europe and drive revenue growth. Create / identify and shape deals proactively working with accounts and clients. Build CXO relationships working closely with the account teams. You will aid our clients to transform their contact center operations - strategize, design, develop and implement operating models and organizational constructs that enable our clients to change the way they deliver value. You will also be accountable for helping to drive and deliver new ideas with clients by engaging with them in bringing the full power of Capgemini to solve their problems. You will work with Capgemini practice and account teams to shape complex deals, assist with deal proposals and deal closing. You will work on strategizing for key engagements and teams that encompass a wide range of activities including assessments and roadmaps to provide recommendations and activating new ways of working using agile rhythms and enabling leading digital platforms. You will also be responsible for qualifying, developing, and nurturing pipeline opportunities. YOUR PROFILE
Understanding of market conditions, clients' needs, and how Capgemini services can best meet those needs. Developing end-to-end value propositions, understanding customer needs and positioning Capgemini's value proposition to C-suite client stakeholders. Strong understanding of contact center operations and proven ability in digital-led process transformations. Experience in developing new operating models, processes, change training, and communication plans. Strong understanding of contact center strategy and execution to drive efficient and effective operations. Understanding the contact center digital capability model and tools like Salesforce, Pega, and other leading solutions. Experience in product selection for large contact center transformation programs. Experience in building and driving GTM plans. Candidates should be fluent in French. ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Experience level: Experienced Professionals Contract type: Permanent Location: London Business unit: FS Brand: Capgemini Professional communities: Software Engineering When you join Capgemini, you don’t just start a new job. You become part of something bigger. Learn about how the recruitment process works – how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we’ve got some great interview tips to share before the big day.
#J-18808-Ljbffr
The Front Office Service Transformation & Contact Center portfolio leader will lead an exciting and critically important strategic initiative for Capgemini Financial Services Continental Europe BU. If you have deep understanding of the contact center strategy and operations in Banks and feel it is ripe for disruption we want to meet you! Key Responsibilities: Your role will require you to directly work with clients to bring transformational ideas and innovation to life building customer relationships and creating a business portfolio for front office service and contact center transformation. Develop and execute sales strategies to penetrate the Digital marketing business across our Financial Service customers in Continental Europe and drive revenue growth. Create / identify and shape deals proactively working with accounts and clients. Build CXO relationships working closely with the account teams. You will aid our clients to transform their contact center operations - strategize, design, develop and implement operating models and organizational constructs that enable our clients to change the way they deliver value. You will also be accountable for helping to drive and deliver new ideas with clients by engaging with them in bringing the full power of Capgemini to solve their problems. You will work with Capgemini practice and account teams to shape complex deals, assist with deal proposals and deal closing. You will work on strategizing for key engagements and teams that encompass a wide range of activities including assessments and roadmaps to provide recommendations and activating new ways of working using agile rhythms and enabling leading digital platforms. You will also be responsible for qualifying, developing, and nurturing pipeline opportunities. YOUR PROFILE
Understanding of market conditions, clients' needs, and how Capgemini services can best meet those needs. Developing end-to-end value propositions, understanding customer needs and positioning Capgemini's value proposition to C-suite client stakeholders. Strong understanding of contact center operations and proven ability in digital-led process transformations. Experience in developing new operating models, processes, change training, and communication plans. Strong understanding of contact center strategy and execution to drive efficient and effective operations. Understanding the contact center digital capability model and tools like Salesforce, Pega, and other leading solutions. Experience in product selection for large contact center transformation programs. Experience in building and driving GTM plans. Candidates should be fluent in French. ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Experience level: Experienced Professionals Contract type: Permanent Location: London Business unit: FS Brand: Capgemini Professional communities: Software Engineering When you join Capgemini, you don’t just start a new job. You become part of something bigger. Learn about how the recruitment process works – how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we’ve got some great interview tips to share before the big day.
#J-18808-Ljbffr
