Overview Senior Student Information Officer
Location:
Birmingham (On Campus 5 days with no opportunity for hybrid or remote working)
Contract Type:
Permanent
We are looking to recruit a
Senior Student Information Officer
to join our Student Information team working at our Birmingham Campus five days per week.
This is a fantastic opportunity to enter a well-established and respected department. As a
Senior Student Information Officer,
you will be working as part of the Student Information team providing exceptional customer service to students and staff across all programmes. You will also be acting as first point of contact, providing general information on a range of non-academic queries and supporting to ensure students have a positive experience whilst at the University.
You have previous experience of providing information, advice and guidance on a one-to-one basis, in a busy office environment. We are looking for an individual who has a positive working attitude, who is able to handle sensitive matters with confidence and discretion.
As our
Senior Student Information Officer,
you will:
Respond to enquiries through all communication channels, including face to face, phone, email, live chat and social media.
Provide information and support on a range of enquiries including those relating to new students transitioning to the campus and/or a new course, assessments, timetabling, print services and more.
Contribute to the planning and delivery of induction and enrolment activities. Lead the delivery of welcome events for incoming students (face to face and/or online).
Staff the Student Information desk on a rota basis as directed by the Student Information Hub Manager ensuring that sufficient cover is provided at all times.
Work with the wider operational teams within the University to ensure that a first-class service is provided to all customers.
We are looking for people who are/have:
Relevant experience in the provision of high-quality customer service.
Excellent written and oral communication skills.
Able to manage own time effectively to meet tight deadlines and manage conflicting priorities.
A polite, helpful and positive attitude.
Able to deal calmly with difficult situations.
Please note: This is a fully on-campus based role, with no opportunity for hybrid or remote working.
On top of a competitive salary, we provide a generous annual leave entitlement of 30 days (+Stats), and there’s a rewards package that includes:
Private Medical Scheme and Life Assurance.
Contributory Pension Scheme.
Training and Qualifications (including Course Sponsorship/Fee Discount).
Season Ticket Loans and Student Discounts.
At The University of Law, you will work alongside other like-minded professionals who are passionate about driving innovation in higher education and delivering successful outcomes for our students.
Our Approach
We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees.
We’re also committed to providing adjustments to those who may require support with the recruitment process - please contact the ULaw Talent Acquisition Team talentacquisition@law.ac.uk.
Some posts within the University are subject to a DBS check - you will be notified of this during the application process.
#J-18808-Ljbffr
Birmingham (On Campus 5 days with no opportunity for hybrid or remote working)
Contract Type:
Permanent
We are looking to recruit a
Senior Student Information Officer
to join our Student Information team working at our Birmingham Campus five days per week.
This is a fantastic opportunity to enter a well-established and respected department. As a
Senior Student Information Officer,
you will be working as part of the Student Information team providing exceptional customer service to students and staff across all programmes. You will also be acting as first point of contact, providing general information on a range of non-academic queries and supporting to ensure students have a positive experience whilst at the University.
You have previous experience of providing information, advice and guidance on a one-to-one basis, in a busy office environment. We are looking for an individual who has a positive working attitude, who is able to handle sensitive matters with confidence and discretion.
As our
Senior Student Information Officer,
you will:
Respond to enquiries through all communication channels, including face to face, phone, email, live chat and social media.
Provide information and support on a range of enquiries including those relating to new students transitioning to the campus and/or a new course, assessments, timetabling, print services and more.
Contribute to the planning and delivery of induction and enrolment activities. Lead the delivery of welcome events for incoming students (face to face and/or online).
Staff the Student Information desk on a rota basis as directed by the Student Information Hub Manager ensuring that sufficient cover is provided at all times.
Work with the wider operational teams within the University to ensure that a first-class service is provided to all customers.
We are looking for people who are/have:
Relevant experience in the provision of high-quality customer service.
Excellent written and oral communication skills.
Able to manage own time effectively to meet tight deadlines and manage conflicting priorities.
A polite, helpful and positive attitude.
Able to deal calmly with difficult situations.
Please note: This is a fully on-campus based role, with no opportunity for hybrid or remote working.
On top of a competitive salary, we provide a generous annual leave entitlement of 30 days (+Stats), and there’s a rewards package that includes:
Private Medical Scheme and Life Assurance.
Contributory Pension Scheme.
Training and Qualifications (including Course Sponsorship/Fee Discount).
Season Ticket Loans and Student Discounts.
At The University of Law, you will work alongside other like-minded professionals who are passionate about driving innovation in higher education and delivering successful outcomes for our students.
Our Approach
We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees.
We’re also committed to providing adjustments to those who may require support with the recruitment process - please contact the ULaw Talent Acquisition Team talentacquisition@law.ac.uk.
Some posts within the University are subject to a DBS check - you will be notified of this during the application process.
#J-18808-Ljbffr
