2nd Line Desktop Support Engineer
Type:
Perm Location:
Leeds Salary:
£30k Overview We are looking to recruit a Technical Support Consultant to work within our globally distributed IT team, providing IT technical support from the Leeds office to all our users across the global business. Key Responsibilities Provide day-to-day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds. Support the IT environment, including servers, systems, networks, and other devices. Assist on various projects and upgrades to meet Turner & Townsend's goals. Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals. Monitor daily backups, manage the asset database, and control the software register. Build positive working relationships with the business. Essential Skills All-round IT support specialist with at least three years of experience in hands-on, remote, and telephone support. Experience in user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment. Hands-on experience with LAN, WAN, and VPN troubleshooting and support. Proven track record of working in a support environment supporting multiple users across multiple locations. Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint, etc.), Anti-virus (MS Defender), Veritas BackupExec, etc. Ability to support a wide range of desktop applications. Deploying images/software through Intune/SCCM. Experience with an ITIL-based call management system, e.g., FreshService. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
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Perm Location:
Leeds Salary:
£30k Overview We are looking to recruit a Technical Support Consultant to work within our globally distributed IT team, providing IT technical support from the Leeds office to all our users across the global business. Key Responsibilities Provide day-to-day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds. Support the IT environment, including servers, systems, networks, and other devices. Assist on various projects and upgrades to meet Turner & Townsend's goals. Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals. Monitor daily backups, manage the asset database, and control the software register. Build positive working relationships with the business. Essential Skills All-round IT support specialist with at least three years of experience in hands-on, remote, and telephone support. Experience in user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment. Hands-on experience with LAN, WAN, and VPN troubleshooting and support. Proven track record of working in a support environment supporting multiple users across multiple locations. Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint, etc.), Anti-virus (MS Defender), Veritas BackupExec, etc. Ability to support a wide range of desktop applications. Deploying images/software through Intune/SCCM. Experience with an ITIL-based call management system, e.g., FreshService. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
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