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Job Introduction
The benefits
Health and Wellbeing Plans
23 days paid holiday
Discounts and Cashbacks
Paid Volunteering days
Employee Assistance Program
Refer a Friend Scheme
Cycle to Work Scheme
Bonus
Travel Allowance
The role
Carlisle Support Services is looking for a Head of Technical Delivery to oversee Hard Facilities Management (FM) operations and supporting core contracts requiring specialist project delivery. This role will focus on specialist cleaning, maintenance and repair work, and deep cleaning, while also building relationships with existing customers to generate additional work and manage all aspects of project pricing and delivery.
Your core role will include but not be limited to the following activities:
Operational Leadership:
Manage and oversee all technical and operational aspects of our cleaning and hard services contracts, ensuring smooth service delivery and operational efficiency. Team Management:
Lead, coach, and develop a team of technical managers, supervisors, and field operatives, fostering a culture of high performance and continuous improvement. Client Relationship Management:
Serve as the key point of contact for clients, building strong relationships and ensuring their satisfaction with our services. Service Quality and Compliance:
Ensure that all cleaning and hard services meet regulatory and industry standards, including health and safety compliance. Budget & Financial Oversight:
Manage budgets, control costs, and ensure profitability of the service delivery operations. Pricing Ownership:
Own and manage the end-to-end pricing of all workstreams, ensuring accurate cost estimation, competitive pricing, and profitability across all contracts. Mobilisation:
Lead the mobilisation of new contracts and projects, ensuring seamless onboarding and setup for successful operational delivery. Strategic Input:
Work closely with the Managing Director to develop and execute operational strategies that align with the business's overall growth plans. Performance Monitoring:
Implement performance metrics and KPIs to track and improve operational efficiency, service quality, and client satisfaction. Innovation & Improvement:
Continuously seek ways to enhance service delivery, introducing new processes, technologies, and best practices to improve efficiency and client outcomes. The ideal candidate Proven experience in a senior operational role within the cleaning or facilities management industry, with a strong understanding of both soft (cleaning) and hard (technical) services. Must be a technical leader in their field, with a strong background in managing technical services and operational complexities. Experience in owning end-to-end pricing for all workstreams, ensuring profitability and competitive edge in the market. Demonstrable experience in mobilisation of contracts, ensuring smooth onboarding and operational setup for new clients and projects. Strong leadership and team management skills, with a track record of developing high-performing teams. In-depth knowledge of health, safety, and environmental regulations, as well as industry standards. Excellent financial acumen with experience in managing budgets and delivering operational efficiencies. Strong client relationship management skills, with a focus on delivering exceptional customer service. Ability to work strategically and operationally, managing day-to-day operations while contributing to long-term business planning. Excellent communication, negotiation, and problem-solving skills. A technical background in hard services (such as electrical, mechanical, or HVAC systems) would be an advantage. Qualifications A relevant degree or equivalent professional qualifications in facilities management, engineering, or a related field. Professional certifications such as IWFM, CMI, or relevant technical qualifications are desirable. One role located in either Birmingham, London, or Manchester. Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code. About us Join a growing market-leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. Carlisle currently employs over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure. Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential. Equality, Diversity, and Inclusion At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.
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Manage and oversee all technical and operational aspects of our cleaning and hard services contracts, ensuring smooth service delivery and operational efficiency. Team Management:
Lead, coach, and develop a team of technical managers, supervisors, and field operatives, fostering a culture of high performance and continuous improvement. Client Relationship Management:
Serve as the key point of contact for clients, building strong relationships and ensuring their satisfaction with our services. Service Quality and Compliance:
Ensure that all cleaning and hard services meet regulatory and industry standards, including health and safety compliance. Budget & Financial Oversight:
Manage budgets, control costs, and ensure profitability of the service delivery operations. Pricing Ownership:
Own and manage the end-to-end pricing of all workstreams, ensuring accurate cost estimation, competitive pricing, and profitability across all contracts. Mobilisation:
Lead the mobilisation of new contracts and projects, ensuring seamless onboarding and setup for successful operational delivery. Strategic Input:
Work closely with the Managing Director to develop and execute operational strategies that align with the business's overall growth plans. Performance Monitoring:
Implement performance metrics and KPIs to track and improve operational efficiency, service quality, and client satisfaction. Innovation & Improvement:
Continuously seek ways to enhance service delivery, introducing new processes, technologies, and best practices to improve efficiency and client outcomes. The ideal candidate Proven experience in a senior operational role within the cleaning or facilities management industry, with a strong understanding of both soft (cleaning) and hard (technical) services. Must be a technical leader in their field, with a strong background in managing technical services and operational complexities. Experience in owning end-to-end pricing for all workstreams, ensuring profitability and competitive edge in the market. Demonstrable experience in mobilisation of contracts, ensuring smooth onboarding and operational setup for new clients and projects. Strong leadership and team management skills, with a track record of developing high-performing teams. In-depth knowledge of health, safety, and environmental regulations, as well as industry standards. Excellent financial acumen with experience in managing budgets and delivering operational efficiencies. Strong client relationship management skills, with a focus on delivering exceptional customer service. Ability to work strategically and operationally, managing day-to-day operations while contributing to long-term business planning. Excellent communication, negotiation, and problem-solving skills. A technical background in hard services (such as electrical, mechanical, or HVAC systems) would be an advantage. Qualifications A relevant degree or equivalent professional qualifications in facilities management, engineering, or a related field. Professional certifications such as IWFM, CMI, or relevant technical qualifications are desirable. One role located in either Birmingham, London, or Manchester. Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code. About us Join a growing market-leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. Carlisle currently employs over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure. Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential. Equality, Diversity, and Inclusion At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.
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