Reports to: General Manager and Regional Operational Manager
Key Objective:
To liaise with the resident’s family, friends, GP, Community Nurses, Specialists, Pharmacists, Local Authorities, Local Councils, Voluntary Bodies, and any other Associations related to the care for the elderly. To support the manager in day-to-day management of the home and maintaining the policies and procedures of the home and Company. To ensure the well-being of all residents by maintaining the six broad values: Privacy, Dignity, Independence, Choice, Rights, and Fulfilment. To liaise with the General Manager and other senior members of the management team on any issues that might arise. To guide, support, and direct staff, ensuring the home provides the correct standard of care at all times. To take part in any associated training activities to ascertain the skills and knowledge to carry out your role effectively and safely. Key Accountabilities
To ensure that a stimulated and caring environment is maintained at all times, ensuring that the residents' health, safety, and welfare are of the highest standard. To ensure the correct level of care and assistance is delivered to each resident, enabling them to maintain their dignity and independence at all times. To administer and handle residents' medication in line with the company's policy and procedures, ensuring adherence to national standards and pharmaceutical guidelines. To ensure that care files, including care plans and risk assessments, are completed and cover all aspects of care required by the service user. To ensure that all care practices within the home are maintained at the highest level at all times. To carry out, support, and assist any activity designated by the Manager in a timely and effective manner. To implement staff rotas effectively and creatively and monitor attendance. To support and assist service users in living as normal a life as possible, recognizing that assistance should only be given when necessary. To ensure that the service user receives the highest standards of care in respect to physical and personal needs, including bathing, dressing, and assisting at meal times. To ensure that the aims and objectives of the home are met at all times and to undertake direct or indirect care to residents as part of a team, assisting in care plan delivery under the direction of the home manager. To supervise and support other members of staff and act as a mentor. To assist, support, and identify staff training and development needs. To ensure that all relevant documentation and reports (i.e., Care Plans, diaries, health and safety, maintenance) are completed during a working shift. To ensure that the highest quality of care is maintained at all times and to consistently display a courteous and helpful manner. To ensure that due regard is given to residents' customs, values, culture, religious, and spiritual beliefs, always acting in a facilitative manner that promotes residents' dignity, independence, and choice. To assist with maintaining a safe and healthy environment, consistently demonstrating safe practice, both within the home and when escorting residents off-site. To report any maintenance or health and safety issues to the home manager. To report to the home manager any incident/activity that may affect the well-being, safety, or welfare of the resident. To ensure that the standards and upkeep of all residents' property, furnishings, and fittings are maintained and monitored at all times. To take overall responsibility for all staff and all aspects of the residents' care, ensuring they receive the best care available. To ensure that staff are carrying out their duties as set out in their respective job descriptions. To provide support and assistance to members of staff. To ensure that attendance to both mandatory and required training courses, including that of your staff, is met to maintain skills, knowledge, and competency levels. To plan and facilitate regular staff meetings and supervision, establishing an effective communication system to keep the staff team updated with all necessary information. To comply with all job-related policies, procedures, regulations, and rules, including health, safety, and welfare of service users, staff, and colleagues. To ensure that fire checks, fire training, and fire drills are implemented regularly. To ensure that areas of responsibility are maintained and to delegate duties to staff, ensuring implementation. To ensure that all associated administration duties are carried out effectively, efficiently, and in a timely manner. To be the custodian of all administration duties regarding the disposal of medication. It is the individual and collective responsibility of every staff member to ensure adherence to the company’s equal opportunities policies. Racial, sexual, or any other harassment or bullying will not be tolerated. It is the responsibility of every staff member to ensure compliance with health and safety legislation. It is the personal responsibility of all staff to act in accordance with the Care Quality Commission and Safeguarding of Vulnerable Adults (SOVA). To carry out pre-admission assessments of prospective residents and liaise with all appropriate agencies. Maintain a professional approach to all aspects of the clinical/deputy manager remit. To undertake any other duties that may arise from time to time.
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To liaise with the resident’s family, friends, GP, Community Nurses, Specialists, Pharmacists, Local Authorities, Local Councils, Voluntary Bodies, and any other Associations related to the care for the elderly. To support the manager in day-to-day management of the home and maintaining the policies and procedures of the home and Company. To ensure the well-being of all residents by maintaining the six broad values: Privacy, Dignity, Independence, Choice, Rights, and Fulfilment. To liaise with the General Manager and other senior members of the management team on any issues that might arise. To guide, support, and direct staff, ensuring the home provides the correct standard of care at all times. To take part in any associated training activities to ascertain the skills and knowledge to carry out your role effectively and safely. Key Accountabilities
To ensure that a stimulated and caring environment is maintained at all times, ensuring that the residents' health, safety, and welfare are of the highest standard. To ensure the correct level of care and assistance is delivered to each resident, enabling them to maintain their dignity and independence at all times. To administer and handle residents' medication in line with the company's policy and procedures, ensuring adherence to national standards and pharmaceutical guidelines. To ensure that care files, including care plans and risk assessments, are completed and cover all aspects of care required by the service user. To ensure that all care practices within the home are maintained at the highest level at all times. To carry out, support, and assist any activity designated by the Manager in a timely and effective manner. To implement staff rotas effectively and creatively and monitor attendance. To support and assist service users in living as normal a life as possible, recognizing that assistance should only be given when necessary. To ensure that the service user receives the highest standards of care in respect to physical and personal needs, including bathing, dressing, and assisting at meal times. To ensure that the aims and objectives of the home are met at all times and to undertake direct or indirect care to residents as part of a team, assisting in care plan delivery under the direction of the home manager. To supervise and support other members of staff and act as a mentor. To assist, support, and identify staff training and development needs. To ensure that all relevant documentation and reports (i.e., Care Plans, diaries, health and safety, maintenance) are completed during a working shift. To ensure that the highest quality of care is maintained at all times and to consistently display a courteous and helpful manner. To ensure that due regard is given to residents' customs, values, culture, religious, and spiritual beliefs, always acting in a facilitative manner that promotes residents' dignity, independence, and choice. To assist with maintaining a safe and healthy environment, consistently demonstrating safe practice, both within the home and when escorting residents off-site. To report any maintenance or health and safety issues to the home manager. To report to the home manager any incident/activity that may affect the well-being, safety, or welfare of the resident. To ensure that the standards and upkeep of all residents' property, furnishings, and fittings are maintained and monitored at all times. To take overall responsibility for all staff and all aspects of the residents' care, ensuring they receive the best care available. To ensure that staff are carrying out their duties as set out in their respective job descriptions. To provide support and assistance to members of staff. To ensure that attendance to both mandatory and required training courses, including that of your staff, is met to maintain skills, knowledge, and competency levels. To plan and facilitate regular staff meetings and supervision, establishing an effective communication system to keep the staff team updated with all necessary information. To comply with all job-related policies, procedures, regulations, and rules, including health, safety, and welfare of service users, staff, and colleagues. To ensure that fire checks, fire training, and fire drills are implemented regularly. To ensure that areas of responsibility are maintained and to delegate duties to staff, ensuring implementation. To ensure that all associated administration duties are carried out effectively, efficiently, and in a timely manner. To be the custodian of all administration duties regarding the disposal of medication. It is the individual and collective responsibility of every staff member to ensure adherence to the company’s equal opportunities policies. Racial, sexual, or any other harassment or bullying will not be tolerated. It is the responsibility of every staff member to ensure compliance with health and safety legislation. It is the personal responsibility of all staff to act in accordance with the Care Quality Commission and Safeguarding of Vulnerable Adults (SOVA). To carry out pre-admission assessments of prospective residents and liaise with all appropriate agencies. Maintain a professional approach to all aspects of the clinical/deputy manager remit. To undertake any other duties that may arise from time to time.
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