Legal Aid, Admin & Billing officer

Overview The Legal Aid and Administrative Officer plays a crucial role in ensuring the smooth operation of the office by providing comprehensive administrative support. This position requires a proactive individual who can manage multiple tasks efficiently while maintaining a high level of professionalism. The ideal candidate will possess strong customer service skills and be highly organised, with the ability to analyse information and implement effective administrative processes. Duties Provide exceptional customer service to clients and colleagues, addressing inquiries and resolving issues promptly. Liaising with clients in person and by telephone in a professional and friendly manner in keeping with the firm’s standards for client care. Processing legal aid applications, liaising with clients to complete information, advising clients as to the process and limits and maintaining applications on the electronic platform. Uploading police station, Magistrates’ court and Crown court legal aid bills to the relevant portal. Keeping up to date records of legal aid queries, applications and further enquiries. Dealing with client enquiries. Reception duties. Ensure the confidentiality of all the firm’s and client’s documentation and information. Contributing to maintaining a safe and healthy working environment. Contributing to maintaining and improving office procedures. Ensuring compliance with Equality and Diversity Policy. Any other duties which are from time to time required by the firm. Qualifications Strong interpersonal skills. Organisational skills. Literate and numerate. Computer skills. This role is an excellent opportunity for individuals looking to develop their career in administration within a dynamic environment while contributing positively to the team's success. Knowledge Confidentiality requirements. A sound understanding of the legal system. Legal aid systems. Criminal legal aid. Legal billing. Court platforms. Experience Working in an office environment. Experience of working in a legal aid practice. Criminal firm experience. Job Type : Part-time Pay : £22,880.00-£23,893.00 per year Schedule : Monday to Friday. Work Location : In person. Reference ID : DLRD

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