The successful candidate will:
Support Managers and staff to understand performance and implement changes to policy and practices.
Develop and support systems to understand performance within care and support.
Support staff to utilize the systems so they are able to understand how they are performing and demonstrate how they are the best at getting better across care and support.
Signpost staff to guidance and advice on policies and CQC standards.
Ensure the most up-to-date policy and associated documents are accessible and used appropriately in practice.
Promote and share best practice across care and support.
Undertake and support quality development workshops as required.
Take responsibility for departmental projects and/or functions as agreed with the Service Manager.
Assist with the implementation of patient/staff satisfaction surveys.
Undertake compliance audits.
Coordinate an annual audit and quality assurance visit schedule in collaboration with Service Managers.
Undertake pre-audit research and collate data to prepare for audits and identify areas of interest.
Undertake Quality and Compliance Audits in line with regulatory, contractual, and company requirements.
Record, analyze, and report findings from audits and quality reviews.
Produce SMART action plans in line with audit and review findings, supporting company-wide continuous improvement.
Raise safeguarding or serious non-compliance and risk issues to the Service Manager and Assistant Director (Care and Support) immediately.
Support Managers and staff, where reasonably practicable, with local authority, CQC, quality monitoring visits and returns as directed.
Coordinate learning and development of staff.
Ensure learning opportunities meet the requirements of CQC standards and ensure all staff are up to date with training to meet compliance with CQC.
Ensure all training records are up to date.
Accountability:
The post holder will be aware of the various statutory requirements and will assist in implementation as directed. There is a need to work closely with the administrative team to ensure the smooth running of the Practice, reporting any problems encountered to the relevant person. Training requirements will be monitored by yearly appraisal. Personal development will be encouraged and supported by the organisation. Working Conditions:
Use of Visual Display Unit (VDU) and photocopier on a daily basis. Physical Effort: Light physical effort. Mental and Emotional Effort: Working with sensitive, highly confidential, and occasionally distressing information. Health & Safety/Security:
Compliance with the Health & Safety at Work Act 1974. The post holder will be required to support in the management of risks. This entails the risk management of all situations, taking appropriate actions and reporting all incidents, near misses, and hazards as well as a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Confidentiality:
In the course of every employee's duties, they may have access to confidential material about patients, members of staff, or other health service business. On no account must information relating to identifiable patients be divulged to anyone other than authorized persons. Breaches of confidentiality will result in disciplinary action. Equality and Diversity:
The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, to include: acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with procedures and policies, and current legislation; respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues; behaving in a manner which is welcoming and non-judgmental. Personal/Professional Development:
The post-holder will participate in any training program implemented by the organization as part of this employment, including participation in an annual individual performance review and taking responsibility for maintaining a record of own personal and/or professional development. Quality:
The post-holder will strive to maintain quality within the organization, and will alert other team members to issues of quality and risk, assess own performance and take accountability for own actions, and contribute to the effectiveness of the team. Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to communicate effectively with other team members. Contribution to the Implementation of Services:
The post-holder will apply organizational policies, standards, and guidance and discuss with other members of the team how the policies, standards, and guidelines will affect own work. This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. All members of staff should be prepared to take on additional duties or relinquish existing duties to maintain the efficient running of the GP Alliance. This job description is subject to review and amendment in the light of developing or changing services and as part of the annual Individual Performance Review.
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The post holder will be aware of the various statutory requirements and will assist in implementation as directed. There is a need to work closely with the administrative team to ensure the smooth running of the Practice, reporting any problems encountered to the relevant person. Training requirements will be monitored by yearly appraisal. Personal development will be encouraged and supported by the organisation. Working Conditions:
Use of Visual Display Unit (VDU) and photocopier on a daily basis. Physical Effort: Light physical effort. Mental and Emotional Effort: Working with sensitive, highly confidential, and occasionally distressing information. Health & Safety/Security:
Compliance with the Health & Safety at Work Act 1974. The post holder will be required to support in the management of risks. This entails the risk management of all situations, taking appropriate actions and reporting all incidents, near misses, and hazards as well as a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Confidentiality:
In the course of every employee's duties, they may have access to confidential material about patients, members of staff, or other health service business. On no account must information relating to identifiable patients be divulged to anyone other than authorized persons. Breaches of confidentiality will result in disciplinary action. Equality and Diversity:
The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, to include: acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with procedures and policies, and current legislation; respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues; behaving in a manner which is welcoming and non-judgmental. Personal/Professional Development:
The post-holder will participate in any training program implemented by the organization as part of this employment, including participation in an annual individual performance review and taking responsibility for maintaining a record of own personal and/or professional development. Quality:
The post-holder will strive to maintain quality within the organization, and will alert other team members to issues of quality and risk, assess own performance and take accountability for own actions, and contribute to the effectiveness of the team. Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to communicate effectively with other team members. Contribution to the Implementation of Services:
The post-holder will apply organizational policies, standards, and guidance and discuss with other members of the team how the policies, standards, and guidelines will affect own work. This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. All members of staff should be prepared to take on additional duties or relinquish existing duties to maintain the efficient running of the GP Alliance. This job description is subject to review and amendment in the light of developing or changing services and as part of the annual Individual Performance Review.
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