Technology, data, and digital services underpin everything that HSE does. We are a knowledge organisation, with a wealth of experience in keeping people safe. It is the responsibility of the Information and Technology Services (ITS) Division to ensure that everyone in the organisation can access our data and information, to share it and to use it to make effective decisions. We support over 3000 colleagues working in a hybrid style at home and in 26 offices across Great Britain. Our services keep inspectors functioning effectively and efficiently on industrial sites nationwide, from oil platforms in the North Sea to our deepest mines and quarries.
You will lead the End User Computing (EUC) Team and manage the HSE’s End User Computing estate (Tablets/laptops/PCs, virtual desktop, and smartphones), ensuring that the EUC environment remains available, performant to SLAs/OLAs, and relevant to business requirements.
Key Responsibilities
Lead and manage the EUC Team, including line management of one or more team members. Deputise for the Lead Infrastructure Engineer. Lead and deliver the highest standards of user and customer focus, ensuring that services are delivered to user/customer satisfaction. Endeavour to routinely communicate with users/customers to promote confidence that incidents and requests are being progressed. Monitor and operate the HSE End User Computing environment, ensuring services remain available 24/7/365, performant to SLAs/OLAs, and delivering a good user and customer experience. Lead the management of device deployment using remote deployment techniques (Windows AutoPilot/InTune). Lead on packaging, releasing, and updating applications deployed to EUDs. Lead the delivery of event, incident, problem, capacity, and change management by the EUC Team following ITIL principles. Plan, implement, and monitor upgrades to the EUC environment, coordinating change activity, engaging with users, and ensuring that upgrades are understood and appropriate. Maintain accurate configuration management and asset information for the EUC environment. Lead on ensuring the security of the EUC environment, defending against cyber-attack, preventing unauthorised access, unauthorised data exchange, and data loss.
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Lead and manage the EUC Team, including line management of one or more team members. Deputise for the Lead Infrastructure Engineer. Lead and deliver the highest standards of user and customer focus, ensuring that services are delivered to user/customer satisfaction. Endeavour to routinely communicate with users/customers to promote confidence that incidents and requests are being progressed. Monitor and operate the HSE End User Computing environment, ensuring services remain available 24/7/365, performant to SLAs/OLAs, and delivering a good user and customer experience. Lead the management of device deployment using remote deployment techniques (Windows AutoPilot/InTune). Lead on packaging, releasing, and updating applications deployed to EUDs. Lead the delivery of event, incident, problem, capacity, and change management by the EUC Team following ITIL principles. Plan, implement, and monitor upgrades to the EUC environment, coordinating change activity, engaging with users, and ensuring that upgrades are understood and appropriate. Maintain accurate configuration management and asset information for the EUC environment. Lead on ensuring the security of the EUC environment, defending against cyber-attack, preventing unauthorised access, unauthorised data exchange, and data loss.
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