Guest Experience Night Supervisor

POSITION SUMMARY We are looking for a true people person who can drive and motivate the team to delight and wow our customers from the moment they walk into the hotel. The selected candidate will become a part of our brilliant Front Office team who always strive to deliver the best service for our guests while working in a dynamic environment. In this role, you will assist the Front Office leadership team by serving as the property Manager on Duty and overseeing all property operations during the night shift. You will represent property management in resolving any guest or property-related situations and personally assist in resolving any issues. You will be an ambassador for Delta Hotels by Marriott by providing Purposeful Service in a warm, wise, and in-control manner, never being in the way of guests but being there for the moments that matter. What you'll be doing Oversee all property operations during the night shift. Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving. Actively listen and respond positively to guest questions, concerns, and requests. Run shifts, assisting other employees to ensure prompt guest service. Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis and you will be a key player in helping our guests make the most of their stay at the hotel. Proactively engage guests in conversation regarding their stay, property services, and area attractions/offerings. Provide information to guests about: outlets, staff and services, including hours of operation, room locations, types of rooms, room rates and discounts. Partner with and assist others to promote an environment of teamwork and achieve common goals. Process payments and follow all payment and cash handling procedures. Train, coach, and manage the Front Office team in order to support engagement and opportunity. What we're looking for Great conversational skills and teamwork-oriented. Positive outlook and outgoing personality. Pro-active and reliable. Previous experience in working in a hotel reception environment. Previous supervisory experience is a big plus but not essential. However, a minimum of one year working in a high contact customer service role is required. Flexible to work various shifts including weekends and occasional bank holidays. This is a full-time role (40 hours per week). Rewards for work, benefits for your lifestyle You'll be supported in and out of the workplace through: Discounts on hotel rooms, gift shop items, food, and beverage. Learning and development opportunities. Recognition programs. Wellbeing programs. Encouraging management.

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