Credit Controller

Company HSB Location Manchester, United Kingdom As part of the Credit Management team, you will be responsible for managing an aged debt ledger which will involve communication at all levels, both verbally & written. In this role you will require to remain calm under pressure, be assertive and have good number skills with the ability to explain financial matters clearly. As credit controller you will be responsible for recovering unpaid money from brokers and clients; proactively dealing with disputes as they arise. The credit controller will report to the Credit Manager, but the role will also require a close working relationship with the Customer Trading Hub. Job Purpose: To maximise the collection of debt and ensure remedial solutions are provided to ensure aged debt is reduced. To focus on reducing the overdue debt >1 day ensuring cash flow targets are achieved. Key Responsibilities: Debt management and collection of broker/client accounts. Aged debt management and review of performance against targets. Monitor cash allocation and propose corrective action on un-allocated accounts where needed. Account reconciliations. Escalate serious issues to the Credit Manager. Ensure correct procedures and processes are in place. Implement action plans for difficult/doubtful accounts. Provide updates on performance of accounts & regular updates on issues & sales ledger performance. Ensure that brokers/clients are prioritized and excellent customer service is always delivered. Manage a high-level workload and pick up any ad hoc activity/projects to support the department. Provide regular customer statements and downloads. Maintain daily queries and resolve within the agreed timeframe. Maintain close working relationships with other internal departments, particularly CTH and Business Development. Interact with intermediaries regarding credit risk tracking where required. Other general administrative duties associated within the Credit Management team. Develop effective regular communication links with stakeholders. Accountable for delivering against own role description. Key Skills and Experience: Excellent organisational skills. Experience of working in a finance environment, numerate with the ability to communicate at all levels using various methods. Pro-active, flexible and customer-focused. Attention to detail, self-motivated & enthusiastic. Experience within collections & credit control. An understanding of the FCA guidelines. Experience of working within the Insurance Industry. Additional Skills and Responsibilities: Customer-focused with the ability to influence others. Innovative approach to problem solving, anticipating opportunities and the ability to question/challenge existing methods and approaches. Applying high-quality standards to all tasks undertaken. The ability to communicate effectively at all levels, both verbally and written. Show passion with a ‘can do’ attitude. Qualifications and Educational Requirements: Experience within collections & credit control. Personal Attributes: High standard of organisational skills with the ability to plan and prioritise. Highly self-motivated with the ability to work on own initiative.

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