Head of Website Performance
Salary negotiable depending on experience + Excellent Company Benefits
Hybrid working with travel to sites as required
Full Time
Providing exceptional digital experiences that engage our audience and drive business success.
The Head of Website Performance is critical in developing and implementing a comprehensive website performance strategy, enhancing our customer experience through innovative and effective digital solutions aligned to business objectives. Sitting within the Customer Experience Leadership team, you will be responsible for the performance, development and workplace wellbeing of your colleagues within the Website Performance team.
What we can offer you 33 days’ annual leave , including bank holidays, rising with length of service. Holiday buying scheme also available Retail discounts
that save you money every day Gym discounts ,
cash healthcare plans , and a
cycle-to-work scheme Car discounts
for new and used purchases and servicing Flexible pension scheme
to support your financial future Family-friendly policies
that help you spend more time with the people that matter A
wellbeing programme
to support you and your family Ongoing recognition
from your peers and leadership team A
community volunteering day
What you’ll do day to day Develop and implement a comprehensive website performance strategy to enhance user engagement across all digital platforms, creating a seamless online experience for our customers. Identify digital trends and emerging technologies to ensure the company remains at the forefront of digital innovation in the automotive sector. Work with marketing teams to create and execute digital campaigns that drive brand awareness, lead generation, and customer acquisition. Collaborate with the web development team to ensure performance considerations are integrated into all stages of website development. Manage relationships with relevant agencies and external vendors to develop and implement SEO strategies to improve our website’s visibility, drive organic traffic, and enhance overall performance in search engine results. Monitor and analyse website and digital campaign performance using tools like Google Analytics, CRM systems, and other analytics platforms, ensuring performance optimization efforts align with SEO best practices and improve site accessibility. Provide regular reports and insights to senior management on digital performance, ROI, and key metrics, using insights to identify areas of improvement in the customer online journey and as part of our omni-channel solution. Assume the role of ‘voice of the customer’ in discussions on the development, design, and maintenance of the company’s website to ensure it meets industry standards and user expectations. Work with the development team to identify innovative and customer-oriented ways to present content. Lead and mentor the internal website teams fostering a culture of continuous improvement and innovation. Negotiate contracts and ensure deliverables are met according to agreed terms.
Helpful skills and qualifications Don’t worry about ticking off every single skill here
if you care about delivering great experiences as much as we do, we want to hear from you. Experience in web performance, including leadership or management roles within digital teams. Proficient with tools such as Google Analytics, WebPageTest, Lighthouse, GTMetrix, and other performance tracking and optimisation tools. Strong analytical skills with the ability to use data to drive decisions and optimise for key business metrics like page speed, conversion rates, and user engagement. Proven experience working with cross-functional teams in a collaborative and fast-paced environment. Strong leadership and communication skills with experience in managing and mentoring a team. Ability to identify issues, think critically, and propose data-backed solutions quickly. Experience with agile methodologies and project management tools (e.g., Jira, Asana). Experience in eCommerce or high-traffic websites is a plus. A degree in Computer Science, Information Technology, or related field beneficial. Certifications related to performance optimisation, web development, or project management (e.g., Google Analytics, Lighthouse) advantageous. We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us
- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all that we do. Respect - Integrity - Transparency - Teamwork – Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
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What we can offer you 33 days’ annual leave , including bank holidays, rising with length of service. Holiday buying scheme also available Retail discounts
that save you money every day Gym discounts ,
cash healthcare plans , and a
cycle-to-work scheme Car discounts
for new and used purchases and servicing Flexible pension scheme
to support your financial future Family-friendly policies
that help you spend more time with the people that matter A
wellbeing programme
to support you and your family Ongoing recognition
from your peers and leadership team A
community volunteering day
What you’ll do day to day Develop and implement a comprehensive website performance strategy to enhance user engagement across all digital platforms, creating a seamless online experience for our customers. Identify digital trends and emerging technologies to ensure the company remains at the forefront of digital innovation in the automotive sector. Work with marketing teams to create and execute digital campaigns that drive brand awareness, lead generation, and customer acquisition. Collaborate with the web development team to ensure performance considerations are integrated into all stages of website development. Manage relationships with relevant agencies and external vendors to develop and implement SEO strategies to improve our website’s visibility, drive organic traffic, and enhance overall performance in search engine results. Monitor and analyse website and digital campaign performance using tools like Google Analytics, CRM systems, and other analytics platforms, ensuring performance optimization efforts align with SEO best practices and improve site accessibility. Provide regular reports and insights to senior management on digital performance, ROI, and key metrics, using insights to identify areas of improvement in the customer online journey and as part of our omni-channel solution. Assume the role of ‘voice of the customer’ in discussions on the development, design, and maintenance of the company’s website to ensure it meets industry standards and user expectations. Work with the development team to identify innovative and customer-oriented ways to present content. Lead and mentor the internal website teams fostering a culture of continuous improvement and innovation. Negotiate contracts and ensure deliverables are met according to agreed terms.
Helpful skills and qualifications Don’t worry about ticking off every single skill here
if you care about delivering great experiences as much as we do, we want to hear from you. Experience in web performance, including leadership or management roles within digital teams. Proficient with tools such as Google Analytics, WebPageTest, Lighthouse, GTMetrix, and other performance tracking and optimisation tools. Strong analytical skills with the ability to use data to drive decisions and optimise for key business metrics like page speed, conversion rates, and user engagement. Proven experience working with cross-functional teams in a collaborative and fast-paced environment. Strong leadership and communication skills with experience in managing and mentoring a team. Ability to identify issues, think critically, and propose data-backed solutions quickly. Experience with agile methodologies and project management tools (e.g., Jira, Asana). Experience in eCommerce or high-traffic websites is a plus. A degree in Computer Science, Information Technology, or related field beneficial. Certifications related to performance optimisation, web development, or project management (e.g., Google Analytics, Lighthouse) advantageous. We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us
- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all that we do. Respect - Integrity - Transparency - Teamwork – Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
#J-18808-Ljbffr
