Head of Delivery
Department:
Customer Operations Employment Type:
Permanent - Full Time Location:
Cardiff (Credas) Reporting To:
Nicholas Ledingham
Description
We are looking for a skilled and motivated SaaS Project Manager to join our growing team. As the head of the delivery team, you will be responsible for successful onboarding clients, including complex API integration projects, ensuring high levels of client satisfaction. You will lead a team of Project Managers, Solutions Consultants, and Onboarding Consultants to ensure an orderly, smooth, and high-satisfaction transition from sale to BAU. You will work closely with cross-functional teams including engineering, design, sales, and customer support to ensure the successful delivery of products that meet our customer needs and drive business growth.
Key Responsibilities
Own, develop and maintain the Policy & Procedure of the client onboarding journey. Manage the Delivery Team to maximize resources and achieve ongoing development/team capability. Ensure Project Documentation is produced in accordance with company standards. Maintain project delivery plans and ensure any changes to timeframes are communicated clearly to clients and internal stakeholders. Manage all aspects of project delivery from initiation through to transition to BAU. Organize, facilitate, and run regular project meetings with Delivery Team and key client stakeholders. Actively monitor and update RAID logs. Actively resolve project issues and escalate to senior management where required. Provide regular internal reports for all active projects. Proactively assess and improve internal project management processes and documentation. Actively participate in the Senior Management Team (SMT).
Skills, Knowledge & Expertise
At least 3 years of experience managing client-facing teams. At least 3 years of experience in project management, ideally including a role within the FinTech/SaaS industry. Strong understanding of SaaS products and ecosystems, excellent analytical and problem-solving skills, and a proven track record of managing multiple projects/clients. Demonstrated ability to communicate with and inspire cross-functional teams, drive innovation, and manage complex projects. Exceptional communication and interpersonal skills, with the ability to articulate complex ideas and influence stakeholders at all levels. Understand customer needs and translate them into solutions. If you are passionate about delivering an innovative and high-quality SaaS service that meets the needs of our customers, we encourage you to apply for this exciting opportunity.
Job Benefits
At Dye & Durham, we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity. Do you share our DNA? We ask how tomorrow can be better than today. We are passionate about solving our customer's challenges. Our ideas break boundaries. We value different perspectives and encourage dialogue. We take ownership and celebrate together.
#J-18808-Ljbffr
Department:
Customer Operations Employment Type:
Permanent - Full Time Location:
Cardiff (Credas) Reporting To:
Nicholas Ledingham
Description
We are looking for a skilled and motivated SaaS Project Manager to join our growing team. As the head of the delivery team, you will be responsible for successful onboarding clients, including complex API integration projects, ensuring high levels of client satisfaction. You will lead a team of Project Managers, Solutions Consultants, and Onboarding Consultants to ensure an orderly, smooth, and high-satisfaction transition from sale to BAU. You will work closely with cross-functional teams including engineering, design, sales, and customer support to ensure the successful delivery of products that meet our customer needs and drive business growth.
Key Responsibilities
Own, develop and maintain the Policy & Procedure of the client onboarding journey. Manage the Delivery Team to maximize resources and achieve ongoing development/team capability. Ensure Project Documentation is produced in accordance with company standards. Maintain project delivery plans and ensure any changes to timeframes are communicated clearly to clients and internal stakeholders. Manage all aspects of project delivery from initiation through to transition to BAU. Organize, facilitate, and run regular project meetings with Delivery Team and key client stakeholders. Actively monitor and update RAID logs. Actively resolve project issues and escalate to senior management where required. Provide regular internal reports for all active projects. Proactively assess and improve internal project management processes and documentation. Actively participate in the Senior Management Team (SMT).
Skills, Knowledge & Expertise
At least 3 years of experience managing client-facing teams. At least 3 years of experience in project management, ideally including a role within the FinTech/SaaS industry. Strong understanding of SaaS products and ecosystems, excellent analytical and problem-solving skills, and a proven track record of managing multiple projects/clients. Demonstrated ability to communicate with and inspire cross-functional teams, drive innovation, and manage complex projects. Exceptional communication and interpersonal skills, with the ability to articulate complex ideas and influence stakeholders at all levels. Understand customer needs and translate them into solutions. If you are passionate about delivering an innovative and high-quality SaaS service that meets the needs of our customers, we encourage you to apply for this exciting opportunity.
Job Benefits
At Dye & Durham, we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity. Do you share our DNA? We ask how tomorrow can be better than today. We are passionate about solving our customer's challenges. Our ideas break boundaries. We value different perspectives and encourage dialogue. We take ownership and celebrate together.
#J-18808-Ljbffr
