We're making the world of digital assets accessible and secure for everyone. Join the mission.
Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland, and Singapore, Ledger has a team of more than 500 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow, and manage crypto assets – including the Ledger hardware wallets line with more than 6 million units already sold in 200 countries.
At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust, and Transparency. Ledger is first and foremost a
customer-centric company . We build solutions for our customers and continually use their feedback to improve our products and keep growing. As part of the Customer Support team, you will be the
first point of contact between our customers and the Ledger team , providing quick and efficient technical support and ensuring customer satisfaction. The requests you will receive will be related to
Ledger products and services , and will require patience and compassion to meet customers wherever they are in their learning journey. Issues encountered will span our products and services, from transaction issues to connection troubleshooting, RMAs, and much more. Your mission
Ensure customer satisfaction & reply to day-to-day customer requests Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution Identify recurring support trends and product performance issues, providing timely feedback to our product team Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams Participate in external events around the world Always be learning - about both crypto and also Ledger’s products. What we're looking for
Previous experience in customer support or in a customer-facing role Must have a “Customer First” attitude Strong interest in cryptocurrencies and/or blockchain environments Outstanding written and verbal skills in English and Chinese Ability to learn about hardware & software products and to analyze technical and/or factual data Proficiency in Google Docs, Sheets, Slides, Forms, as well as Microsoft Excel and PPT Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus What's in it for you?
Equity : Employees are the foundation of our success, and we award stock options so you can share in that success as we grow Flexibility : A hybrid work policy Social : Frequent social events, snacks, and drinks Medical : Comprehensive health insurance policy offering extensive medical, dental, and vision care coverage Well-being : Personal development, coaching & fitness with our dedicated partners Vacation : Five weeks of paid leave per year, in addition to national holidays High tech:
Access to high-performance office equipment and gadgets, including Apple products Transport : Ledger reimburses part of your preferred means of transportation Discounts : Employee discount on all our products
We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability, or age.
#J-18808-Ljbffr
customer-centric company . We build solutions for our customers and continually use their feedback to improve our products and keep growing. As part of the Customer Support team, you will be the
first point of contact between our customers and the Ledger team , providing quick and efficient technical support and ensuring customer satisfaction. The requests you will receive will be related to
Ledger products and services , and will require patience and compassion to meet customers wherever they are in their learning journey. Issues encountered will span our products and services, from transaction issues to connection troubleshooting, RMAs, and much more. Your mission
Ensure customer satisfaction & reply to day-to-day customer requests Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution Identify recurring support trends and product performance issues, providing timely feedback to our product team Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams Participate in external events around the world Always be learning - about both crypto and also Ledger’s products. What we're looking for
Previous experience in customer support or in a customer-facing role Must have a “Customer First” attitude Strong interest in cryptocurrencies and/or blockchain environments Outstanding written and verbal skills in English and Chinese Ability to learn about hardware & software products and to analyze technical and/or factual data Proficiency in Google Docs, Sheets, Slides, Forms, as well as Microsoft Excel and PPT Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus What's in it for you?
Equity : Employees are the foundation of our success, and we award stock options so you can share in that success as we grow Flexibility : A hybrid work policy Social : Frequent social events, snacks, and drinks Medical : Comprehensive health insurance policy offering extensive medical, dental, and vision care coverage Well-being : Personal development, coaching & fitness with our dedicated partners Vacation : Five weeks of paid leave per year, in addition to national holidays High tech:
Access to high-performance office equipment and gadgets, including Apple products Transport : Ledger reimburses part of your preferred means of transportation Discounts : Employee discount on all our products
We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability, or age.
#J-18808-Ljbffr
