Head of Sales

Role overview As the Head of Sales you will be required, through a strategic and hands-on approach, to manage the sales environment, the people, and the process to maximize profit opportunities and customer satisfaction. Key responsibilities Manage the sales process to maximize gross profit earning potential. Manage the sales environment and ensure compliance with the Sales Process. Meet prospective and existing customers. Manage the sales team to ensure all F&I and insurance-related products are offered to every customer. Ensure compliance with FCA Regulations. Conduct a daily sales meeting each morning. Continuously review and improve customer care standards to ensure an exceptional customer experience. Be fully compliant with Mystery Shop Standards as set by Volkswagen. Manage the process of vehicle ordering and stock control of new and used vehicles, conducting monthly reviews with each Sales Executive. Carry out appraisals of used vehicles as necessary. Professionally handle dissatisfied customers and resolve complaints in a timely manner. Ensure the Dealerweb system is completed, updated, and utilized effectively. What's in it for you? With our benefits, there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including: Access to our in-house training academy for everyone. Electric Vehicle (EV) Training levels 1-4 for specific roles. Internal career progression opportunities across our various brands and locations. High street discounts. Wellbeing portal. Employee assistance programme. Purchase, service, and parts discounts. Employee referral scheme. Standard company benefits such as pension, life assurance cover, competitive holidays, and cycle to work scheme. About You The successful candidate for our Head of Sales position will ideally possess the following skills and experience: Strong background in sales management. Excellent communication and leadership skills. Proven track record of achieving sales targets. Ability to work well under pressure and have a strong attention to detail. Why Citygate Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire, and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA, and Kia), providing excellent quality training and internal progression opportunities.

#J-18808-Ljbffr