Key Responsibilities:
Leadership:
Assist the Store Manager in leading and motivating the store team to achieve sales targets and provide exceptional customer service. Customer Service:
Set a high standard for customer service and ensure that the team delivers a positive and knowledgeable experience to customers. Sales and Merchandising:
Help drive sales by working with the team to meet or exceed sales goals. Ensure that products are displayed attractively and in an organized manner. Staff Training and Development:
Assist in the training and development of store staff, including product knowledge, sales techniques, and customer service skills. Inventory Management:
Help manage store inventory, including stock levels, restocking, and inventory accuracy. Assist in regular stocktakes. Cash Handling:
Oversee cash handling procedures, including cash register operations and reconciliations. Customer Feedback:
Gather and relay customer feedback to the Store Manager and provide input on ways to improve the customer experience. Opening and Closing Duties:
Assist in opening and closing the store, ensuring security procedures are followed. Safety and Compliance:
Promote and maintain a safe and compliant store environment, adhering to all company policies and procedures. Administrative Tasks:
Complete various administrative tasks, such as scheduling, payroll, and reports, as directed by the Store Manager.
What's in it for you?
We offer our team a pretty nice package of perks, including: Commission led bonuses across a wide range of products. Monthly Group Rewards and Recognition. Join the Fearless1000 Incentive Scheme. Development Courses with National Qualifications. 40% Instore Uniform Discount. Discounted Gym membership. Group Wide 20% Discount across all Fascia. Ride-To-Work Scheme (Eligibility subject to terms and conditions). Minimum Requirements:
Previous retail management experience, preferably in the cycling or sporting goods industry. Strong leadership and team management skills. Excellent customer service and communication skills. Sales-oriented with a track record of meeting or exceeding sales targets. Knowledge and passion for cycling and cycling products. Ability to work in a fast-paced retail environment. Strong organisational and problem-solving skills. Proficiency in basic computer applications. Flexibility to work weekends and evenings as required by the store's operating hours.
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