Director Logistics and Customer Care

Want a 3D Career? Join Norgine. At Norgine, our colleagues Dare themselves to be different and try new things, Drive to achieve their goals and beyond, and Develop themselves and their community. We call it the 3D career at Norgine and it offers you a fully-rounded experience with no limits. Bring everything about yourself that you’re proud of, whether that’s your passion for making a difference, focus on others’ well-being, or intellectual curiosity to unleash in a fast-paced environment and supportive community. In return, get a sense of belonging, a long-term career with ongoing development and upskilling, and a company that cares about people’s wellness as much as you do. Because at Norgine, we transform lives with innovative healthcare solutions. We have an exciting opportunity for a Director of Logistics and Customer Care to join Norgine. The person holding this position will report to our Supply Chain Director and be a member of the manufacturing and supply chain team. MAIN PURPOSE: Create and lead the Centre of Excellence for Logistics and Customer Care Lead the Distribution and Customer Service departments to achieve objectives to optimise service and cost Develop and implement a network optimisation strategy inline with 5 Year Plan commitments Customer/product centric solutions that deliver our products to patients at the best value for Norgine (cost, quality, service) Quick and efficient integration capabilities for new business/brands Management of final mile logistics optimising cost and service to deliver best value Utilisation of digital/technology where appropriate to drive efficiency and value e.g. RFID/Real Time data/Paperless SC Review Distribution and Customer Service activities across the Norgine footprint and design standard roles to support the business ambition Control and increase visibility of ‘cost to serve’ throughout the Norgine supply chain Define and lead delivery of a supply chain sustainability policy Develop smart analytics capability that provides service and financial insight to support physical flow decision making Bring together a holistic global Customer Supply & distribution strategy, coordinating partners across markets – Especially distribution leaders in Europe to a common way of working, KPIs, efficacy, etc. KEY RESPONSIBILITIES & ACCOUNTABILITIES: Participate to the design and delivery of Supply Chain Strategy for Norgine Set strategic objectives for the Logistics and Customer Care. Ensure performance and manage departmental costs to budget Define and implement a strategy to meet the optimised balance of cost, service and sustainability both in globally managed costs and in local distribution budgets Execute a full network review and recommend a long-term network strategy including assessment of key suppliers and customer/product segmentation. Develop a 1-5 yr road map to implement the agreed strategy and release savings whilst maintaining customer satisfaction Lead a Distribution and Customer Satisfaction steering committee to ensure the programme of initiatives are delivered on time and in budget. Ensure initiatives are stabilised and deliver expected benefits to the business Develop a technology/digital road map for Distribution and Customer service. Improving data accuracy and closing data gaps, creating a scenario modelling capability and a SC data warehouse to facilitate fast decision making Develop Distribution and Customer Services capability ensuring succession plans are in place for all key roles Minimise risk to the Norgine business through a comprehensive business continuity plan for Distribution and Customer Services Ensure Logistics and Customer Care involvement in due diligence, NPDI and integration projects is appropriately represented RELATIONSHIPS: Commercial Directors Site Supply Chain Managers Site Directors Financial controllers Third party logistics providers General Managers and key Customer Account Managers External Supply Chain consultancies e.g. Accenture, Gartner SKILLS & KNOWLEDGE: Knowledge and practical use of up to date supply chain management practices – minimum 5-10 years’ experience Excellent leadership and change management capabilities: Ability to lead, own and champion network optimisation initiatives across the organisation to ensure perfect implementation Excellent communication and persuasion skills based on evidence and data Able to demonstrate clear and measurable improvement in key performance indicators (KPIs) Our benefits may vary per location. Please liaise with the Norgine TA representative to obtain more information. Sound good? Find out more about the career you’ll have with Norgine, then apply here.

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