Working hours:
35 hours per week, Monday to Friday Duration:
Permanent
Location: Gloucester (hybrid) Job ref: 203337
About the role
Ecclesiastical Insurance , who are proudly part of
Benefact Group
are looking for a
Senior Underwriter
to join our Bespoke team in our
Gloucester
office.
The successful candidate will deliver exceptional customer service acting as part of the underwriting team, supporting Ecclesiastical’s “right first time” approach to customer service. This a thoroughly rewarding opportunity to make an impact within an organisation that gives all available profits to charities and good causes. Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.
Key responsibilities
Develop, negotiate and profitably underwrite new/existing business within own authority and in line with Ecclesiastical strategy
Provide embedded underwriting support at partner and customer sites if required
Plan, prioritise and manage individual work to deliver agreed objectives and meet SLA’s to deliver exceptional customer service
Act as referral point for the team providing coaching, training in an appropriate time frame
Use the appropriate method of communication (telephone, face to face) to support Ecclesiastical’s right first time approach in order to maintain successful Internal and External relationships
Act on individual audit results and agreed action plans within agreed deadlines to improve own performance
Understand and operate within regulatory framework and identify and escalate any risks to the business
Identify complaints, act upon them and resolve in line with company policy
Conduct audits and provide feedback, coaching and training as appropriate
Provide team manager support as and when required
Manage a defined caseload
Actively expand personal technical and niche knowledge both informally (networking internally and externally, internet, industry press) and formally (In-house training, CII, CPD) Knowledge, skills and experience
Minimum of 5 GCSE’s including Maths and English at grade C or above or equivalent experience
Qualified Dip CII or commitment to achieve within an agreed timescale
Graduate from Ecclesiastical’s internal Underwriting academy at level 2 within an agreed timescale
Market, Industry and Company knowledge
A proven track record of delivering exceptional customer service
Appropriate IT skills (will be tested)
Strong verbal communication skills
Experience of acting as a coach within a commercial environment
Experience of effective stakeholder management within a commercial environment What we offer
A competitive salary - let's discuss it Group Personal Pension - up to 12% employer contribution
Generous annual bonus scheme up to
2
4%
25
days annual leave plus bank holidays, and a holiday buy and sell scheme
An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
Up to £400 annual personal grant to a charity of your choice
Encouraged to take at least one volunteering day per year
Employee Assistance Programme
Full study support to gain professional qualifications About us
Ecclesiastical Insurance
offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK. As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more. Benefact Group
is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
#J-18808-Ljbffr
35 hours per week, Monday to Friday Duration:
Permanent
Location: Gloucester (hybrid) Job ref: 203337
About the role
Ecclesiastical Insurance , who are proudly part of
Benefact Group
are looking for a
Senior Underwriter
to join our Bespoke team in our
Gloucester
office.
The successful candidate will deliver exceptional customer service acting as part of the underwriting team, supporting Ecclesiastical’s “right first time” approach to customer service. This a thoroughly rewarding opportunity to make an impact within an organisation that gives all available profits to charities and good causes. Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.
Key responsibilities
Develop, negotiate and profitably underwrite new/existing business within own authority and in line with Ecclesiastical strategy
Provide embedded underwriting support at partner and customer sites if required
Plan, prioritise and manage individual work to deliver agreed objectives and meet SLA’s to deliver exceptional customer service
Act as referral point for the team providing coaching, training in an appropriate time frame
Use the appropriate method of communication (telephone, face to face) to support Ecclesiastical’s right first time approach in order to maintain successful Internal and External relationships
Act on individual audit results and agreed action plans within agreed deadlines to improve own performance
Understand and operate within regulatory framework and identify and escalate any risks to the business
Identify complaints, act upon them and resolve in line with company policy
Conduct audits and provide feedback, coaching and training as appropriate
Provide team manager support as and when required
Manage a defined caseload
Actively expand personal technical and niche knowledge both informally (networking internally and externally, internet, industry press) and formally (In-house training, CII, CPD) Knowledge, skills and experience
Minimum of 5 GCSE’s including Maths and English at grade C or above or equivalent experience
Qualified Dip CII or commitment to achieve within an agreed timescale
Graduate from Ecclesiastical’s internal Underwriting academy at level 2 within an agreed timescale
Market, Industry and Company knowledge
A proven track record of delivering exceptional customer service
Appropriate IT skills (will be tested)
Strong verbal communication skills
Experience of acting as a coach within a commercial environment
Experience of effective stakeholder management within a commercial environment What we offer
A competitive salary - let's discuss it Group Personal Pension - up to 12% employer contribution
Generous annual bonus scheme up to
2
4%
25
days annual leave plus bank holidays, and a holiday buy and sell scheme
An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
Up to £400 annual personal grant to a charity of your choice
Encouraged to take at least one volunteering day per year
Employee Assistance Programme
Full study support to gain professional qualifications About us
Ecclesiastical Insurance
offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK. As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more. Benefact Group
is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
#J-18808-Ljbffr
