The Role:
To assist the Store Manager with the smooth running and success of the store. Providing and inspiring excellent, on-brand customer service to drive and exceed sales targets. Managing operational functions and developing your team to ensure maximum profitability and compliance with company procedures. Location:
RADLETT- BATTLERS GREEN FARM Reporting to:
Store Manager Working hours:
5 days/ 36 hours per week, across Monday-Sunday and as necessitates the fulfilment of the role Education requirements:
Min GCSE English & Maths (Grade 4 & above) Experience required:
1 year+ supervisory experience within the luxury retail sector Character and Skills: Strong communication skills, both verbal & written Exemplary sales and customer service skills Ability to build great relationships with internal teams and customers Demonstrate drive to achieve/exceed all set targets Strong commercial acumen Knowledge and understanding of luxury retail Good organisation and administration skills Problem solving skills – customer resolution Ability to work under pressure Experience in training and mentoring staff High standard of personal presentation Strong stock management skills A keen visual merchandiser with a critical eye MAIN DUTIES & RESPONSIBILITIES TO INCLUDE BUT NOT TO BE CONFINED TO: Sales and Service Generation: Achieve sales goals by forward planning and maximising opportunities Set and monitor store targets daily and weekly in agreement with Manager Maintain adequate sales floor supervision ensuring excellent customer service & appropriate security Commercially driven to achieve all KPI & sales targets React promptly and efficiently to changing patterns of footfall for optimum trade Ensure company loss prevention procedures are adhered to Develop strong customer relationships and loyalty Liaise effectively with Centre Management Regularly review and provide feedback on competitor activity Staff Management: Assist the Manager in the development of the sales team ensuring all company procedures are adhered to Support Manager with Company training programmes to include effective use of ‘customer service toolkit’, selling skills, product knowledge etc. Supervise and motivate team to meet goals, supporting short and long term team incentives Assist Manager with all related administration including staff rotas, staff holidays, sickness records etc. Visual Merchandising/Store Standards: Ensure store presentation & standards meet company requirements including full routine maintenance Maintain high standards of cleanliness and organisation within the store Ensure visual merchandising in line with VM manual & set weekly guidelines to include daily Floor Walk Checklist with team Monitor compliance of company dress code Apply critical observation and give recommendation for VM improvement Operations: Responsible for accurately and timely completion of all store paperwork Facilitate accurate deliveries including identification of any discrepancies Assist Manager with managing store rotas within budget including holiday cover Assist Manager with company stock take Accurate and efficient ongoing stock management Effectively oversee customer queries/complaints relating to any exchanges, credits or refunds Maintain all store safety standards and all assessments relating to health & safety Job Types:
Part-time, Permanent Pay:
From £13.00 per hour Expected hours:
No less than 36 per week Additional pay: Bonus scheme Performance bonus Benefits: Employee discount On-site parking Store discount Schedule: Day shift Monday to Friday Overtime Weekend availability Experience: Retail sales: 1 year (required) Customer service: 1 year (required) Work Location:
In person
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To assist the Store Manager with the smooth running and success of the store. Providing and inspiring excellent, on-brand customer service to drive and exceed sales targets. Managing operational functions and developing your team to ensure maximum profitability and compliance with company procedures. Location:
RADLETT- BATTLERS GREEN FARM Reporting to:
Store Manager Working hours:
5 days/ 36 hours per week, across Monday-Sunday and as necessitates the fulfilment of the role Education requirements:
Min GCSE English & Maths (Grade 4 & above) Experience required:
1 year+ supervisory experience within the luxury retail sector Character and Skills: Strong communication skills, both verbal & written Exemplary sales and customer service skills Ability to build great relationships with internal teams and customers Demonstrate drive to achieve/exceed all set targets Strong commercial acumen Knowledge and understanding of luxury retail Good organisation and administration skills Problem solving skills – customer resolution Ability to work under pressure Experience in training and mentoring staff High standard of personal presentation Strong stock management skills A keen visual merchandiser with a critical eye MAIN DUTIES & RESPONSIBILITIES TO INCLUDE BUT NOT TO BE CONFINED TO: Sales and Service Generation: Achieve sales goals by forward planning and maximising opportunities Set and monitor store targets daily and weekly in agreement with Manager Maintain adequate sales floor supervision ensuring excellent customer service & appropriate security Commercially driven to achieve all KPI & sales targets React promptly and efficiently to changing patterns of footfall for optimum trade Ensure company loss prevention procedures are adhered to Develop strong customer relationships and loyalty Liaise effectively with Centre Management Regularly review and provide feedback on competitor activity Staff Management: Assist the Manager in the development of the sales team ensuring all company procedures are adhered to Support Manager with Company training programmes to include effective use of ‘customer service toolkit’, selling skills, product knowledge etc. Supervise and motivate team to meet goals, supporting short and long term team incentives Assist Manager with all related administration including staff rotas, staff holidays, sickness records etc. Visual Merchandising/Store Standards: Ensure store presentation & standards meet company requirements including full routine maintenance Maintain high standards of cleanliness and organisation within the store Ensure visual merchandising in line with VM manual & set weekly guidelines to include daily Floor Walk Checklist with team Monitor compliance of company dress code Apply critical observation and give recommendation for VM improvement Operations: Responsible for accurately and timely completion of all store paperwork Facilitate accurate deliveries including identification of any discrepancies Assist Manager with managing store rotas within budget including holiday cover Assist Manager with company stock take Accurate and efficient ongoing stock management Effectively oversee customer queries/complaints relating to any exchanges, credits or refunds Maintain all store safety standards and all assessments relating to health & safety Job Types:
Part-time, Permanent Pay:
From £13.00 per hour Expected hours:
No less than 36 per week Additional pay: Bonus scheme Performance bonus Benefits: Employee discount On-site parking Store discount Schedule: Day shift Monday to Friday Overtime Weekend availability Experience: Retail sales: 1 year (required) Customer service: 1 year (required) Work Location:
In person
#J-18808-Ljbffr
