Quality and Compliance Lead . Key responsibilities: Proactive daily management of EU and domestic hours legislation, infringements and related driver training/retraining where required. Alongside the Training and Recruitment Co-ordinator, oversee all areas of compliance e.g. drug and alcohol testing, walk round checks, gate checks, eyesight testing and compliance with the company’s policies, procedures and systems, including all Earned Recognition and Coach Operator’s Guild standards. Present and prepare information for third party audits when required. Oversee vehicle presentation standard and driver performance to ensure the highest standards of service delivery, rewarding and motivating staff following positive feedback. Oversee the company’s operation of the DVSA Earned Recognition Scheme and report to the Operations Manager, Transport Managers, and Directors on any emerging issues or developments. Liaise with local authorities about upcoming planned and unplanned roadworks, and communicate these to colleagues where required. Assist with the company’s day-to-day operations as the needs of the business require. What’s in it for You: Opportunity to work with a prestigious Guild Operator—one of only 25 in the UK! Employee Assistance Programme for your well-being. Exclusive discounts for you and your family at retail stores and cinemas. What You’ll Need: Sound knowledge of Drivers Hours Regulations, Working Time Directive and DVSA Earned Recognition Scheme. Excellent people management and communication skills. Highly organised team player with the ability and desire to work independently, unsupervised and with initiative. Experience of delivering excellent customer service with a keen eye for detail. If you believe you’re the right person for this role, we’d love to hear from you. Please send no more than a two-page CV and covering letter outlining why you’re the right person to
hr@pulhamscoaches.com
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