Job Description
This is an exciting time to be joining us as we embark on several projects. We're seeking individuals who are looking for a chance to establish their career in a supportive environment where anything is possible. Are you ready to grow your career with us? If you are a team player with a desire to learn, then this is the role for you. Your new role Reporting to the Credit Control Team Leader, you'll ensure prompt collection and reconciliation of premiums, minimisation of bad debts and maximisation of cash flow. You'll provide experience and support to the management team by ensuring daily and monthly targets are met with problems identified and overcome. You'll also work with our European Team in the UK and the Teams in the European branches. Main responsibilities: Take full ownership of the Broker Accounts. Review all escalated unidentified cash or debt where there are collection difficulties to ensure these are cleared at the earliest opportunity. Review Broker statements, ensuring that any unreconciled premiums are completed. Identify Brokers with high volumes of queries, identifying reasons for queries enabling development of strategies to eliminate the need for queries, in collaboration with all parties concerned. Develop, maintain and enhance process documentation and user guides following the Document Standards templates. Analyse all processes related data, highlighting areas of concern and propose working solutions where applicable. Ensure quality and timely data capture across all processes is accurate enabling effective MI. About you We'd like to hear from you if you can build and maintain relationships easily and have great attention to detail. Comprehensive training will be provided. Skills you'll need: Customer service experience with good communication, negotiation and influencing skills. Experience using MS Office applications, including Word, Excel, and PowerPoint. Good understanding and ability to analyse detailed reports. Experience working within insurance will be advantageous, ideally underwriting administration and/or credit control experience within the Commercial/London Insurance market. An additional language would be advantageous but not essential.
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This is an exciting time to be joining us as we embark on several projects. We're seeking individuals who are looking for a chance to establish their career in a supportive environment where anything is possible. Are you ready to grow your career with us? If you are a team player with a desire to learn, then this is the role for you. Your new role Reporting to the Credit Control Team Leader, you'll ensure prompt collection and reconciliation of premiums, minimisation of bad debts and maximisation of cash flow. You'll provide experience and support to the management team by ensuring daily and monthly targets are met with problems identified and overcome. You'll also work with our European Team in the UK and the Teams in the European branches. Main responsibilities: Take full ownership of the Broker Accounts. Review all escalated unidentified cash or debt where there are collection difficulties to ensure these are cleared at the earliest opportunity. Review Broker statements, ensuring that any unreconciled premiums are completed. Identify Brokers with high volumes of queries, identifying reasons for queries enabling development of strategies to eliminate the need for queries, in collaboration with all parties concerned. Develop, maintain and enhance process documentation and user guides following the Document Standards templates. Analyse all processes related data, highlighting areas of concern and propose working solutions where applicable. Ensure quality and timely data capture across all processes is accurate enabling effective MI. About you We'd like to hear from you if you can build and maintain relationships easily and have great attention to detail. Comprehensive training will be provided. Skills you'll need: Customer service experience with good communication, negotiation and influencing skills. Experience using MS Office applications, including Word, Excel, and PowerPoint. Good understanding and ability to analyse detailed reports. Experience working within insurance will be advantageous, ideally underwriting administration and/or credit control experience within the Commercial/London Insurance market. An additional language would be advantageous but not essential.
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