The Service desk role is to provide professional and effective first and second level support to all News Corp business users and departments globally on the various networks and computer systems within the organization, onsite or remotely.
Experience:
Minimum 12 months Service Centre experience in a Corporate environment
Proven experience working directly with multiple levels of customers, including senior management
Proven experience working with various operating systems such as Windows, OSX and other operating systems
Newspaper or Media industry experience (desired)
Qualifications:
Microsoft MCIPT/ MCP – Windows 10
ITIL v3/4 Foundation Certificate
Apple ACHDS, ACTC
Abilities:
Ability to build effective working relationships at all levels of the organization
Ability to effectively translate technical information and procedures to end-users
Ability to assume multiple responsibilities and remain productive within time-sensitive and fast-paced environments
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