5 days a week in office
Located in Hinckley
Paying up to 28k based on experience
Are you a bright, confident, and positive individual with a passion for delivering exceptional service? We're looking for a Senior Credit Controller to play a crucial role in supporting cash collection efforts for our client. As a Senior Credit Controller, you'll be responsible for providing mentorship to junior members of the team, stepping up when the Team Leader is unavailable.
Why This Role?
As the first point of contact for clients, you'll thrive in a fast-paced environment, resolving issues with a pragmatic and customer-focused approach. You will be responsible for hitting collection targets while maintaining excellent relationships with clients. This is predominantly a phone-based role, so outstanding communication skills are key.
What You'll Do:
Engage with clients about their overdue accounts.
Resolve payment and service queries, primarily via telephone.
Own client service issues, identifying root causes and providing effective solutions.
Navigate client databases to investigate and respond accurately.
Deliver 'Super Service' in all client interactions.
Mentor junior team members, assisting with escalations and queries.
What You Bring:
Strong client service skills, focusing on rapport building and issue resolution.
Excellent verbal and written communication abilities.
High attention to detail with strong administration skills.
Ability to multi-task and work efficiently under tight deadlines while maintaining superior customer service.
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