Senior Specialist – Incident Management & Insight

Permanent Full Time role in Risk and Governance. Located in Leeds - Hybrid. Hybrid Working at our iconic office in Morley, Leeds, and virtually via Microsoft Teams Your new role At NewDay Reporting directly to the manager for Incident Management & Insight, the role holder delivers effective incident management & insight for NewDay and, as relevant, across the range of interactions with our 3rd parties, suppliers and retail partners. They help to shape and review policies, processes and methodologies to provide a strong foundation for our approach, which enables both themselves and the rest of the team to operate efficiently and effectively 24x7. They facilitate the provision of reporting in a timely fashion – acting in conjunction with the Manager across the range of reporting stakeholders. What you’ll bring We need knowledge, experience + expertise in: Extensive experience of managing major incidents in a 24x7 365 fast paced environment Ability to form working relationships with key stakeholders at all levels – including senior management – tailoring outputs to suit the needs of the audience Ability to remain calm under pressure and/or through any demanding challenges that may arise during the live running of an incident Experience of working with technology support teams and the ability to confidently question facts to ensure incident impacts and risks are comprehensively identified. A strong communicator (written and verbal) with strong analytical and problem solving skills And would love you to know or learn: Reporting, ideally using Microsoft Power BI Experience of using SysAid, JIRA, StatusPage, Grafana or other similar service management tools. Where next NewDay is on an exciting growth journey and this role will give you the opportunity to work with stakeholders across all pillars of our business.

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