Case Manager (FTC 12 months)

This client facing position requires someone who is confident, organised and hardworking and the ideal candidate will demonstrate a keen desire to build a career at Opus 2 by becoming a key and trusted member of the Client Services team. What you'll be doing Acting as the main point of contact for clients providing consultative advice in relation to all aspects of our hearing room services including the collation of transcription, equipment and logistics requirements. Liaising directly with solicitors, barristers, judicial clerks and court reporting teams, providing information, upselling where appropriate, troubleshooting as required and gathering feedback. Having in-depth knowledge of the Opus 2 platform to ensure you can advise clients on how to maximise its usage. Liaising closely with the Business Development, Solution Operations, Production, Software Engineering and Technical Delivery teams to ensure the delivery of a seamless, efficient service. Regular and accurate recording of control information and timely billing at month end. What we’re looking for in you Bright and engaging, with a willingness to learn and use initiative. Excellent verbal and written communication skills. Strong attention to detail, time management and the ability to juggle tasks, adapt and work under pressure. Proficiency in Microsoft Office applications. Team player with a flexible attitude to meet the changing needs of the business and our clients. Proven track record in a client facing or professional services role is desirable but not essential. Hours Full time, 9:00am – 5:30pm - Remote work outside of these hours, including at weekends, may be required. Working at Opus 2 Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with 49 out of 50 of the world’s largest law firms are using Opus 2. Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive: Contributory pension plan. 26 days annual holidays, flexible working. Health Insurance. Employee Assistance Programme. Calm and Mindfulness sessions. A day of leave to volunteer for charity and an active CSR team raising money towards a company charity. Accessible and modern office spaces, fully kitted out with table tennis and table football. Regular company social events.

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